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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Amherst Businesses Can Find Support During Uncertain Times | SERVPRO® of Amherst / Clarence

3/17/2021 (Permalink)

Photo shows a crew of SERVPRO employees in PPE gear walking inside commercial building If you need cleaning assistance at your business, we’re here. Contact SERVPRO of Amherst / Clarence to learn more.

How much work did it take to build your Amherst business? If you’re like most business owners, the answer is “a lot.”

How could you do anything but work hard when building something you want to create and a legacy for your family? It takes a lot of effort to research, plan and prepare to open a business. And even more, effort to run and operate it as it grows.

Building your own business takes work and dedication. It means sacrificing your time and putting in late nights and long days to ensure all the work is done. The process can be rewarding, though. It’s gratifying as you see the signs of success.

But sometimes, things happen that you can’t predict or control. Navigating one of these changes is a challenge business owners across the country are facing this year. Many business owners have already opened their doors again. If yours is one of those, you might want to find resources to help you navigate new situations and ensure your business can operate safely. 

SERVPRO of Amherst / Clarence offers Covid-19 cleaning services, disinfecting and preventative measures following the CDC's guidance. For more information regarding certified clean, visit: https://www.SERVPROamherstclarence.com/

SERVPRO Tips to Prevent Space Heater Fires

3/15/2021 (Permalink)

A photo showing a space heater and the SERVPRO logo. SERVPRO of Amherst/Clarence is available 24/7/365

Space heaters, electrical fires, fireplaces, and kerosene heaters are some of the causes of fires SERVPRO of Amherst/Clarence has provided emergency mitigation services and cleaning. There are more fires during the cold months over any other season. Space heaters are behind 79 percent of deadly home heating fires, according to the National Fire Protection Association. Most of those fires start because an object sitting to closet to the heater got too hot and caught fire, but even plugging the equipment into the wrong outlet could put you in danger.

  • Make sure the space heater has the seal of a nationally recognized testing laboratory, such as UL (Underwriters Laboratories).
  • Make sure the heater is equipped with a tip-over safety switch, which automatically shuts off the heater if the unit gets falls over.
  • Select a heater properly sized for the room.
  • Install smoke alarms for every floor of your home, outside all sleeping areas and inside each bedroom. Test them once a month and change batteries every 6 months or sooner.
  • Have carbon monoxide detectors set up on every level. High levels of carbon monoxide can cause headaches, sickness, and death.

With over 48 years of experience SERVPRO of Amherst/Clarence operated and owned by Jennifer Sullivan-McLear, Bill and Pat Sullivan are the company you can trust for your cleaning needs.

Winter to Spring Flooding in Amherst, NY

3/13/2021 (Permalink)

A photo showing a line of thunder storms. A line of strong storms approaching.

With the recent snow melt, rain, and wind, it is more than possible for you to experience flooding due to the weather. Sump pump systems can fail, leading to basement flooding and causing plenty of damage during heavy rains. Make sure all drains are clear or debris and dirt. If your drains back up it can cause a nasty sewage disaster in your basement which can be very overwhelming for you to clean. Sewers drain water is classified as cat 3 water containing significant levels of bacteria. You always want to make sure any items you have are at least 3 feet from any drains in the basement. If you do experience any flooding this season and just want some advice or help cleaning, please give us here at SERVPRO a call. We can make it "Like it never even happened."

SERVPRO of Amherst/Clarence is available 24/7/365.  Call us at 716-639-8687


Candle Fire Safety

3/11/2021 (Permalink)

Photo shows the orange SERVPRO logo with flames around it next to a candle. Candle Safety 101

Every month there is a headline in the news about a candle fire.  Candles cause 3% of reported house fires and many go unreported as they are extinguished by the homeowner. That is 15,600 fires a year put out by the fire department. Most candle fires start in bedrooms and left unattended and too close to combustible materials.  Candles that are left burning for over 4 hours are more likely to cause the glass to heat up causing it to reach a flashpoint and explode.  That is scary.  Besides the risk of fire, candles burn causing soot to go throughout your home causing gray to black staining on walls and ceilings.  These simple steps can help prevent a fire in your home:

  1. Do not walk away.  Never leave the candle unattended
  2. Give your candle space. Remove obstacles and clutter surrounding your candle.
  3. Keep away from pets and children.
  4. Avoid placing candles near windows and vents.
  5. Keep candles apart.
  6. Do not burn for long periods at a time.

Should you experience a candle fire or residual soot, please call SERVPRO of Amherst/Clarence.  We can assist.

The Importance of the IICRC

3/10/2021 (Permalink)

A photo showing the the SERVPRO logo and the IICRC company logo. Credentials are important when choosing a restoration company.

The Importance of the IICRC

What is the IICRC? “The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. Since starting in 1972, the IICRC has evolved into a global organization with more than 60,000 active Certified Technicians and more than 6,000 Certified Firms around the world.”

The IICRC establishes guidelines on the proper way to approach a loss situation. It sets standards and certificates for cleaning, water damage, fire/soot cleaning, mold remediation, odor removal, carpet cleaning, trauma/biohazard situations and more. Not only our technicians are certified but SERVPRO is an IICRC certified firm.

SERVPRO of Amherst Clarence is a leading provider of restoration services. The IICRC guidelines assure you receive the best restoration service in the industry when you call us at 716-639-8687. Family operated for 47 years in Western New York.

What to do about Mold Growth in your Businesses HVAC system

2/25/2021 (Permalink)

Mold growing in a HVAC vent Call SERVPRO as soon as you see signs of mold growth

When you have excessive moisture in your place of business, you could be susceptible to mold or mildew growth in your HVAC system. The most common causes of mold growth in HVAC equipment are humidity, condensation, and poor ventilation. Humidity levels are the biggest cause and the humidity levels are highest in the summer. If you have a problem with humidity in your HVAC system, it might be time to consider a dehumidifier, before mold growth begins. If mold does develop in your HVAC system, SERVPRO is available 24/7 to assist you. We have a team of highly trained mold remediation technicians and specialized mold remediation equipment to handle any size disaster. If you see signs of mold, call use at 716-213-6616. We can help you quickly resolve the problem so your business can get back to work as soon as possible!

Have a Fire Evacuation Route in Place!

2/24/2021 (Permalink)

A Fire alarm Having a fire evacuation route in place will keep you and your employees safe in the event of disaster!

Even though you may not think about it often, there are fires in the workplace across the United States every single day. It’s very important for your company or place of work to have a fire drill procedure in place. Having a clear plan that is well rehearsed will ensure the safety of everyone in the workplace. Evacuation skills are vital for all employees; it will train employees how to leave quickly in the event of any disaster. First develop a detailed fire evacuation plan. Make sure to establish roles and means of communication in the event of a disaster. Plan routes and be familiar with the workplace map. Be aware of where the fire tools are including smoke detectors, fire alarms, and fire extinguishers. Repetition is key when it comes to emergency drills. Be sure to practice at least twice per year, and introduce new employees to the procedure. Also be sure to display the plan in an area where it can be easily accessed. Fires are no joke, but with the proper procedures and practices in place, you can be prepared for the worst. In the event of fire damage to your business, call SERVPRO at 716-639-8687 for your fire cleanup needs.

Home Fire Prevention Tips

2/24/2021 (Permalink)

A House on fire It only takes minutes for an entire home to be enveloped in flames!

Home fires can begin very suddenly and very quickly after envelope the entire home. It only takes second for a fire to spread uncontrollably throughout the home and only minutes to cause permanent damage. Let’s consider some of the most common fire starters and what you can do to prevent them. Many home fires are caused by kitchen related accidents. These are often grease fires that occur when grease becomes overheated, causing it to combust spontaneously into flames. Never leave the kitchen unattended when cooking and be sure to scrub your pans thoroughly to prevent grease buildup. Approximately 12% of home fires are caused by electrical heaters. Avoid keeping fabric, like blankets or curtains too close to portable heaters. Also be sure to never use an electrical heater that has frayed or broken wires. In a similar situation, electrical wiring can cause fires. Older faulty wiring is susceptible to overloading or short circuiting. It’s a good idea to get your wiring checked out by a professional electrician, especially if you own an older home. Candles are often the cause of many home fires. You should never leave a candle unattended or place a candle near cloth or fabric that can easily light on fire. The lighters and matches that are used to light candles can be just as dangerous so keep them out of reach of children or in a locked area. If you follow these tips, you will make your home safer from a potential fire. However, if the worst does occur, SERVPRO is here to help you recover and provide the necessary services to make it “Like it never even happened.”

Storm watch in WNY

7/6/2020 (Permalink)

a sun shining in the blue sky Please be safe and remember to stay hydrated in this extreme heat.

With these scorching high temperatures we can expect some severe rain and possible winds over the next week. Please remember to keep cool and hydrated. Please keep an eye on your animals, dogs especially have difficulty cooling down. If you start to notice your dogs panting or drooling, these are signs of heat stoke. Please make sure to keep your pets inside where it is cooler and shadier. If you take them out try to do so early in the morning or when the sun is going down. Children also get hotter 3 to 4 times quicker then adults so a rule of thumb to follow when dressing babies for the hot weather is: also put one less layer of clothing on them as you do yourself. There is nothing wrong with a diaper and nothing else when it comes to the scorching heat. Keep your baby cool and hydrated so to keep their core temperature down and avoid heat stroke and other serious conditions.

Flooding tips for your basement

7/2/2020 (Permalink)

sump pump in the floor of a cement basement Having a sump pump properly maintained can save you a big expense in the long run.

Sometimes in bad weather conditions it can cause your basement to flood. If this happens here are some probable causes for the flooding.

  • Surface inflow, or overland flooding. During periods of heavy rain or stormy weather, surface water may gather up  around the house, or accumulate on hard surfaces such as driveways or roads adjacent to a home. During extreme weather conditions, this water can flow into your home.  Being in Close proximity to a natural stream or road-side ditch can also present a risk. Proper grading on your property will reduce the risk of surface water getting into your home.
  • Foundation drainage issuesHomes usually have some form of a drainage system built around them. This helps promote the movement of water away from the basement and helps keep your foundation from leaking. However if there are cracked in your foundation it can cause major leaking and basement issues such as mold.
  • If your basement is equipped with a sump pump it can mean that the foundation drainage system of your home requires some assistance to keep up with the groundwater around it. Sump pumps, when working properly and properly maintained, can safely pump excess water above the foundation and away from your home. Ideally, this water should be routed to the lawn or storm sewer. If the pumps cannot keep up, or fails to operate (perhaps due to a power failure, or malfunction), the groundwater level around the foundation can rise to the point that it fills up and pours out onto the basement floor.

Grille safety tips.

7/1/2020 (Permalink)

grill in the backyard with food cooking on it Outdoor grills can be very dangerous. Please maintain grill safety at all times this summer.

The summer is finally here and with the world facing a pandemic, more and more people are staying home. That means more cookouts and backyard get-togethers. Here are some helpful safety tips when grilling outside.

First always keep your gas grill away from anything flammable. Propane tanks can leak risking fire . one way to check for leaks is to make a solution of half water and half dish soap. pout over nozzle and if it starts to bubble you may have a possible leak.

Second, always keep your grill clean. A dirty grill risks grease fires, as well as risk of burning yourself on old food stuck to the grill.

Third, keep grille at least 10 feet away from all structures, including houses gazebos, swings, chairs tables, etc. these are just a couple things to keep in mind while grilling outside. If for any reason you do experience any issue that result in fire damage, please give us a call. We can make it "Like it never even happened."

What to do in case of lightning strikes

6/25/2020 (Permalink)

Lightning striking down to the ground Lightning can be dangerous and scary. It is one of natures most beautiful and dangerous phenomenons Please be careful and safe.

If your house ever gets struck by lightening here's what you  should you do:

  1. First, make sure everyone is okay, that is the most important thing. If you see fire or smell smoke, evacuate your home immediately.
  2. Call 911 or the fire department and tell them your home was struck by lightning. There might be damage that is not visible to the naked eye..
  3. The fire department will come out to your property and assess the area for damage, including using thermal imaging cameras to search inside walls for heat that could or already has started a fire. It is very important you get someone out immediately.
  4. Once your home is cleared and found to be safe, you will be able to return to your home.
  5. If your house dose suffer any damage call your insurance company and explain what happened.
  6. If there is smoke or fire remediation required, make sure you call a company that specializes in that sort of cleanup.

Firework time is here!

6/23/2020 (Permalink)

fireworks going off in the sky Be safe this year with your festivities. I know its hard seeing as we were all in quarantine, but please be responsible.

As the summer begins and people are re entering the world again after the pandemic, we have to keep in mind to still stay safe. Now that firework time is here , there are a few tips to stay safe.

1st tip to keep you and your family safe is always follow the rules and regulations when it comes to letting off fireworks. Keep them a safe distance from family, animals and flammable items. Having a firework catch something on fire will definitely ruin the fun. Always keep a fire extinguisher near by or water to put out any lingering flames. Some pets are afraid of fireworks so keep them at a safe distance as well so not to scare or alarm them. We should all be safe and courteous to our friends and neighbors as well and keep the fireworks to a decent time. If you follow these simple helpful hints you will have a great summer and a safe one too.

Certified: SERVPRO Cleaned Program available

6/19/2020 (Permalink)

Certified: SERVPRO Cleaned sign to hang in your business This is the sign you can proudly hang in your establishment once it has been Certified: SERVPRO Cleaned.

Here are SERVPRO we have heightened the standard of clean. We are here to help businesses reopen and be able to serve the community again. Certified: SERVPRO Cleaned is a defensive cleaning program that SERVPRO offers to local businesses and commercial locations to address their COVID-19 pandemic cleaning issues. When you choose to be Certified: SERVPRO Cleaned, you, your employees and your customers can rest easy knowing you've chosen a higher standard of cleaning.

Here at SERVPRO your safety and sanity are our number 1 priority. We are here to set you at ease and make the transition to re opening a smooth one. We here at SERVPRO can specify the cleaning to your businesses specific needs and demands. From small local businesses to big corporations SERVPRO is here to get you Certified Cleaned. With 3 locations here in Western New York we are always here to help. Just give us a call (716) 639-8687

Summer is finally here

6/17/2020 (Permalink)

a heart with the community inside We as a community must stick together.

Here at SERVPRO of Amherst/Clarence we pride ourselves with being part of our community. Being locally and family owned and operated for over 47 years we have roots here in our community. Our children attend schools here, we bowl in the area and attend the local fairs and festivals (if we have any this year). We are always here to help our community, whether it be a flooded basement, dirty air ducts or just a general cleaning of your home, we here at SERVPRO do it all. We have been in the same location over 40 years and are always here if you need us. So if you have and restoration needs due to water or fire damage give us here at SERVPRO a call. Our prompt and friendly staff are here and waiting to help you. So give us a call at 716-639-8687 and we'll make it "Like it never even happened."

It's looking like a rainy weekend here in Amherst/Clarence

4/21/2020 (Permalink)

Another rainy day here in Amherst/Clarence As the wet weather approaches, please be prepared and aware. SERVPRO is here for any of your water restoration needs.

Well April showers are sure here now. With the weekend forecast looking bleak and filled with rain here are a few tips to avoid any water issues arising from the rain. Make sure all dehumidifiers are properly working and maintained, these will help to keep the moisture out of your basement and prevent any mold from growing. Make sure all sump pumps are in good working order and a back up is onsite in case of any malfunctions. Sump pump failures are common in heavy rain, it takes a lot to keep up and sometimes can be overwhelmed and cause a back up in your basement. If you experience any issues from the long week of rain we are about to have please give us here at SERVPRO a call. We are open and ready to help. With three locations here in western New York we can be available 24/7. So Please stay safe and healthy. #SERVPROSTRONG

SERVPRO is Here to Help during this time of need

3/19/2020 (Permalink)

Call Today for a Proactive Cleaning If your home or business needs deep cleaning services, call the experts today – SERVPRO of Amherst/Clarence- 716-639-8687

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Commercial fires can be huge, tips on how to avoid

3/5/2020 (Permalink)

Firefighters fighting a business fire in Western New York Fire fighters fight a costly fire that broke out in a business in western New York

This business in western New York suffered over $500,000 in fire damage due to a mishap in their pantry area. A hot plate was left plugged and caught this business on fire. Firefighters managed to get the fire under control and the building isn't a complete loss but now they must spend thousands on repairs. So here are a few tips to avoid these costly fires. First tip is always unplug any heating appliance right after use. Hot plates, space heaters even toaster ovens if left on and unattended can cause a fire to break out. Second, make sure you double check your area before leaving for the day, I know once quitting time comes we all just want to high tail it home, but if we all just take a couple minutes to look around and double check that hazards are taken care of we will always have a job to come back to. With the warm up on the way please make sure your homes or businesses are well ventilated, this can keep any fumes from spreading and causing damage as well.

How to deal with a Grease Fire

3/4/2020 (Permalink)

A grease fire in a kitchen pan Do not attempt to lift a pan or pot on fire!

Over 160,000 home fires are caused by cooking every year! Cooking remains the number one reason for home fires and home fire injuries. These raging fires are often ignited by grease and then we are unaware how to deal with them. Here are some tips to dealing with grease fires:

  1. Cover the flame with a lid to cool the fire and prevent its spread
  2. Turn off the heat source
  3. A small fire can be smothered by baking soda or salt
  4. Use a fire extinguisher to put out the flame

Do not use water to extinguish the fire. This will only make the fire worse. Do not attempt to move the pot and pan. It’s likely that the pan can fall and the grease will splatter spreading the fire instantly.

If you fail to put out the fire. Leave immediately, closing the door behind you, and call 911.

In the event of fire damage, SERVPRO has trained professionals who can help you cleanup and get your home back to its original condition.

Customer's house damaged by falling tree

3/2/2020 (Permalink)

During storm, huge tree fell on this customers home while they were asleep A fallen tree due to the wind of this last storm here in Amherst caused this gigantic tree to collapse onto this customers home.

This customer was woken up in the middle of the night when a tree can crashing through her home. This customer is lucky to be alive considering the position and location the tree fell. She was sleeping 3 feet from the area of the house the tree fell on. She called SERVPRO to come help with the clean up and restoration. Our technicians helped move all her belongings into a storage facility while house was being remodeled. We then clean all her belonging and inventoried everything that was damaged by this storm. Once reconstruction was done SERVPRO returned to her home to do the post cleaning process. all floors ceilings and walls were cleaned free of dust and sawdust, as well as a thorough duct cleaning to the vents in her home to avoid any debris that may have traveled into them. So no matter the job, big or small SERVPRO is always here to help in your time of need.

Winter Storm Update for Amherst/Clarence

2/26/2020 (Permalink)

A man walks on a sidewalk during a winter storm Use caution on sidewalks and roads due to icy conditions

Winter is far from over here in the Amherst/Clarence area. The weather may have warmed up for a few days, but now we’re looking at another incoming winter storm. The National Weather Service issued a winter storm warning for the area from 10pm this evening (2/26) to 1pm Thursday (2/27). Heavy snow is expected with a total accumulation of 5 to 9 inches and heavy winds from 45 to 50mph will blow throughout the night. Snowfall is also expected most of the weekend with temperatures in the mid-twenties. Try to stay indoors during the storm. Use caution when driving and using sidewalks. Ice can cause slippery conditions. In the event of any storm damage to your home or business, call SERVPRO of the Amherst/Clarence area to help with your cleanup needs! Call at 716-656-7131

Don't Let Melting Snow Cause Water Damage

2/26/2020 (Permalink)

Snow beginning to melt Call SERVPRO of Amherst/Clarence at 716-639-8687

Melting snow leaking into your home can cause water damage that will begin to cause damage and provide the perfect environment for mold and bacteria to grow. It’s important to find the source of the leak and quickly plug it to avoid any further damage. After that it’s time to get to work on the cleanup and restoration process. SERVPRO can help every step of the way with our team of trained technicians and advanced drying equipment. Here’s what the process will look like:

Water Damage Restoration Process

Step 1- Emergency Contact

Step 2- Inspections and Water Damage Assessment

Step 3- Water Removal / Water Extraction

Step 4- Drying and Dehumidification

Step 5- Cleaning and Sanitizing

Step 6- Restoration

Call SERVPRO for your water damage restoration. We’ll work fast and thoroughly to ensure your home or business is restored to normal.

When do I Clean my Air Ducts?

2/26/2020 (Permalink)

An old air duct system SERVPRO provides air duct and HVAC cleaning services!

The question above is one to be properly aware of. Unclean air ducts can be home to mold, vermin, and flammable debris. To add on all the problems listed before, unclean air ducts will also push dust into the air, energizing allergies. The National Air Duct Cleaners Association recommends getting your air ducts cleaned every 3 to 5 years. If you suspect something is wrong or you notice visible buildup or black debris on the vent, then you’ll want to have your air ducts cleaned sooner. SERVPRO of Amherst/Clarence provides air duct cleaning services. We can inspect your heating, ventilation, and air conditioning unit (HVAC) and provide the proper cleaning that will extend the life of your equipment, as well as give you cleaner air to breath. Call SERVPRO of Amherst/Clarence today for HVAC or air duct cleaning.

Close before you Doze

2/26/2020 (Permalink)

A hand closing a door Sleeping with the door closed is your greatest tool to prevent fire spread

Keep the door closed! This has become the motto of many fire prevention associations when asked about whether you should keep your door open or closed when you sleep. Keeping the door closed when you sleep has many benefits. It will reduce fire growth and spread, limit damage to your home, and save lives! Those should be reason enough to keep the door closed. Fires spread far faster throughout the home than they did forty years ago. Due to modern synthetic materials and furniture, fire is up to 7x faster. While you had up to 17 minutes to escape a fire 40 years ago, you only have 3 minutes today! Closed doors will slow fire growth. When leaving a room that’s on fire, close the door! In the event of a fire disaster, SERVPRO will help you with our team of trained technicians and specialized equipment. We will work fast and thoroughly to restore your home to pre-fire conditions.

Water loss in a residential living facility

2/20/2020 (Permalink)

Laundry room at senior facility The laundry room at this facility in Amherst was water logged. SERVPRO came in extracted the water and got it up and functional again.

When this senior living home had a sprinkler head break and run for 4 hours management called SERVPRO to come do the clean up. This facility was a mess, 3 floors effected, Seniors displaced and forced to leave their homes due to the extensive amount of water. Once SERVPRO got on site, we immediately started extracting the apartments and setting up drying equipment to get these folks back into their homes as soon as possible. within hours SERVPRO had the majority of the apartments drying and able to have the occupants return to their day to day activities. Once drying was complete SERVPRO came in cleaned and deodorized carpets and floors removed equipment and this facility was up and running again. Water damage can be devastating and scary, but with SERVPRO on the job ,let us do the worrying, well make it as though it never happened. So no matter what water issue you might have, give SERVPRO a call were more than happy to help.

Freezing temperatures can cause huge home issues

2/12/2020 (Permalink)

Our local office here in Buffalo We here at SERVPRO are always here to help.

This Friday us here in Western New York are in for a little bit of a cold spell. With the temperature dipping into the teens we need to be prepared for freezing pipes, ice dams and flooding to come in the early days next week. When we have this crazy weather it takes a serious toll on us but our homes take the brunt of it. When problems arise from our ridiculous weather here in Western New York SERVPRO is always here to help you out. With over 47 Years here in Buffalo we are part of this community and have been for quite awhile. We take pride in our home town and want to keep its community happy. We range from Air duct cleaning to Water and fire restoration. Carpet cleaning and house clean outs are also one of our many services. So if you have any cleaning or restoration needs please give us here at SERVPRO a call. We'll come in and make it "Like it never even happened."

Does this warm up mean a storm is coming?

2/11/2020 (Permalink)

Storm season is here With this weird warm up a storm could be possible, so be prepared. If issues arise call SERVPRO to help.

Its very unusual to have such high temperatures and low snowfall iches so far into the winter season. Dose this irregular weather mean a cold front is ahead of us? According to our wonderful groundhog, no shadow was seen this year giving us hope that winter will not last long this year. Temperatures in the 40's is definitely a good sign, however this is the greater Buffalo area and we can never get that luck. The probability of a storm coming to town is very high considering a=our location so close to the riverfront and lake effect. This year be prepared for any weather. Make sure roofs are cleared of snow as well as can be to avoid ice dams with this up and down temperature. Make sure heaters are turned off when not at home to avoid any house fires, keep water dripping lightly to avoid freezing pipes. However if you should have any issues this season, give SERVPRO a call for any storm related needs.

Hotel Damage needed SERVPRO

2/10/2020 (Permalink)

Hotel pipe burst in Clarence SERVPRO on site at hotel in Clarence getting them up and running again.

When a hotel in Clarence had a pipe break in a bathroom wall SERVPRO was called in to do emergency services and get the hotel up and running again. No Business is too big for SERVPRO to help out. From Mom and Pop businesses to corporate franchises SERVPRO can be on site in no time at all. With a 24/7 service we are only a call away. Tricky water damage to your business can cause costly repairs or even lead to close down and lose revenue in order to fix the issue. With SERVPRO you can rest assure we can get your business up and running again in no time. In some cases we can help customers stay in business and work around day to day transactions. So if you find yourself or your business in need of our services, please give SERVPRO a call, we have over 47 years in business here in Amherst and are here to help keep you in business as well.

Storm Update for Valentine's Day Weekend

2/10/2020 (Permalink)

A Happy Valentine's Day Heart Happy Valentine's Day from SERVPRO

It seems winter will never end here in the Amherst/Clarence area! Although we haven’t had as much snowfall as recent years, the cold temperatures and winds have kept us indoors. Here’s a storm update so you can make the most of your Valentine’s day plans! Be on the lookout this week for some snow and below freezing temperatures. Thursday February 13th will see snowfall throughout the early morning to evening. Be careful on the roadways and sidewalks as icy conditions will make travel more hazardous. On Friday the 14th, temperatures will be as low as 11 degrees. Snow is unlikely, but be sure to bundle up for the extra cold weather. Saturday will be partly cloudy with temperatures in the mid-twenties. Look for more snow on Sunday the 16th. The temperature will be mostly above freezing so be aware of rainfall freezing over and causing icy roadways. Be careful this weekend and have a happy Valentine’s day from all of us at SERVPRO.

Call the SERVPRO Professionals for Water Damage

2/10/2020 (Permalink)

Flooded basement carpet Water damage often goes deeper than what can be seen at first glance!

It seems winter will never end here in the Amherst/Clarence area! Although we haven’t had as much snowfall as recent years, the cold temperatures and winds have kept us indoors. Here’s a storm update so you can make the most of your Valentine’s day plans! Be on the lookout this week for some snow and below freezing temperatures. Thursday February 13th will see snowfall throughout the early morning to evening. Be careful on the roadways and sidewalks as icy conditions will make travel more hazardous. On Friday the 14th, temperatures will be as low as 11 degrees. Snow is unlikely, but be sure to bundle up for the extra cold weather. Saturday will be partly cloudy with temperatures in the mid-twenties. Look for more snow on Sunday the 16th. The temperature will be mostly above freezing so be aware of rainfall freezing over and causing icy roadways. Be careful this weekend and have a happy Valentine’s day from all of us at SERVPRO.

SERVPRO offers Deodorization services!

2/10/2020 (Permalink)

A woman covers her nose from an odor Let SERVPRO get to the source of odors

Do you have an odor problem at your commercial business? SERVPRO can help you with that. We offer deodorization services to inspect and discover the source of the odor, assess the best way to remove the odor, and then get rid of that odor! In some cases of sewage backup, water damage, or fire damage, additional cleaning might be required to properly remove the source of the odor. But in the majority of the cases our specialized deodorization equipment and trained technicians are able to properly remove the odor. Don’t let an odor affect your commercial business, call SERVPRO of Amherst/Clarence today at 716-639-8687 for your cleanup needs. We will quickly and thoroughly remove any odors from your commercial business, “Like it never even happened.”

Find the Source of Water after a Storm

2/10/2020 (Permalink)

Ceiling has water dripping from it SERVPRO are experts at finding the source of water intrusion

After a storm has come and gone, you may start to notice water working its way into your home, but finding the source of the water seems impossible. It’s important to find the source as soon as possible to prevent any further water damage. At SERVPRO, we have a team of expert technicians who can find that source and fix it up. By stopping the source of the water intrusion, we’ll ensure that water damage is completely stopped. Our team can then help you clean any and all damage caused by the water leak. Our specialized equipment will dry deeply, removing both the moisture you can see and can’t see. With the proper professionals, you’ll restore your home to how it was before! In the event of a water damage emergency, call SERVPRO of Amherst/Clarence at 716-639-8687 as soon as possible to prevent any further water damage.

Safety while using space heaters

2/7/2020 (Permalink)

Space heater in home in Amherst When a space heater caught fire in a home in Amherst, SERVPRO was there to help get this family back in their home safe and sound.

Here in Amherst we know the winters can be brutal, and trying to heat your home because more and more costly and requires much unwanted effort. here are some safety tips to avoid costly fire damage due to inappropriate use of space heaters.

According to the NFPA space heaters caused 85% of house fires between 2011-2017. this is an astonishing amount and can be easily avoided if taken the right precautions. Always keep about 3 feet of space between space heaters and any children or pet areas. Kids and pets can accidentally get burned, knock over the heater causing major issues.

Always use the designated kind of fuel for the space heater you are using. Using the wrong fuel could result in malfunction or improper heating.

Never leave your heater on while you are asleep or away from your home, heaters can cause dangerous levels of carbon monoxide to accumulate which puts your home in great risk.

The winters can get awfully cold here, but being safe is always best.


2/7/2020 (Permalink)

The image shows the company logo for the IICRC and SERVPRO We have high standards at SERVPRO to ensure you get the best service!

What is the IICRC? “The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. Since starting in 1972, the IICRC has evolved into a global organization with more than 60,000 active Certified Technicians and more than 6,000 Certified Firms around the world.”

The IICRC establishes guidelines on the proper way to approach a loss situation. It sets standards and certificates for cleaning, water damage, fire/soot cleaning, mold remediation, odor removal, carpet cleaning, trauma/biohazard situations and more. Not only our technicians are certified but SERVPRO is an IICRC certified firm.

SERVPRO of Amherst Clarence is a leading provider of restoration services. The IICRC guidelines assure you receive the best restoration service in the industry when you call us at 716-639-8687. Family operated for 47 years in Western New York.

Snow is finally here

2/6/2020 (Permalink)

Ice dam on a home in Amherst This customer had a horrible leak into their home, they called SERVPRO and its now good as new

Well Buffaloians, the snow has finally arrived here in Amherst and we can expect a lot of frozen pipes, flooded basements and ice dams galore.An icedsm is a chunck of icethat can form at the  edge of your roof and prevents melting snow (water) from draining off the roof as it's supposed to. That water that backs up behind an ice dam can leak into your home and cause damage to walls, ceilings, insulation and other areas. Ice dams are hard to recognize until the damage is already done. But have no worries, SERVPRO of Amherst/Clarence specializes in all types of water damage issues. Big or small SERVPRO will make it like it never happened. This time a year is hard on a lot of peoples pocket books but SERVPRO is very competitive with going rates and can get most home owners insurances to help out. So if you have a leak from your roof causing damage to your home give SERVPRO of Amherst/Clarence a call.

Tax Season means needed home repairs

1/23/2020 (Permalink)

General Office Carpet cleaning Weather its a home or business SERVPRO can handle any carpet cleaning needs you might have.

This time a year is when everyone looks for their tax returns to do much needed improvements to their homes. If your looking for duct cleaning, carpet cleaning or just a general sprucing up of your home give SERVPRO a call. We specialize in all General cleaning as well as fire and water clean up. Got a dirty dark basement full of cobwebs and dust? SERVPRO can come in a make it shine like it was new again. After a winter here in Buffalo The carpets get dingy and dirty. Give SERVPRO a call and we will come make the carpet look like the first day it was put down. Any cleaning issues you might have SERVPRO can handle. We are a 24/7 Emergency service and are available around the clock. Are dedicated team can help with any household cleaning needs. So if that home of your just needs a little love, give SERVPRO a call.

Dangers of Candle Burning

12/10/2019 (Permalink)

A kitchen with severe fire damaged.  Holes in the drywall, charred debris, soot stained walls. An unattended candle was left on a kitchen counter and caught on fire in Williamsville, NY

Blog Candle Fires on the rise in Williamsville, NY

We all love our candles in Williamsville, NY. There are so many yummy smelling scents. Scents that relax us, scents of pine tree at Christmas time, scents of apple pie fill the room and scents that make us feel like we are on a tropical island. Unfortunately candles can be dangerous.  According to the National Fire Protection Association, from 2012-2016, fire fighters responded to 8,200 fires that were caused by candles.  These fires resulted in millions of property damage and caused 80 deaths.

On and average there are , 23 home candle fires reported each day.

SERVPRO of Amherst/Clarence responds to many candle fires each year, mitigating and cleaning the damage left behind that can fill the entire home with smoke, soot and odor.

Some Safety Tips for Candle Use:

-Never burn a candle unattended

Blow the candle out before walking out of the room

-Trim the wicks before lighting

-Keep candles away from windows and drapery

-Keep away from flammable items

-Place the candle on a heat resistant surface

-Keep candles away from children and pets

-Don’t light the candles on decorative center pieces that are meant for decoration only.

Some Candle Alternatives:

-Wax warmers can give you the same scents without the risk of fire or carbon staining your walls

-Battery operated candles come in scents, timers, different colors and remotes.

-LED lights can give that glow and relaxing feeling as candles can.

Keep your family safe.  Visit www.SERVPROamherstclarence.com for more information on fire damage.

We are always here for you 24/7

SERVPRO Can Save Your Important Documents

11/27/2019 (Permalink)

A refrigerant semi-truck loaded with documents being transported for restoration SERVPRO of Amherst/Clarence preparing for document restoration

After the fire is out and the brave first responders retreat back to the fire hall, SERVPRO of Amherst/Clarence arrives to start fire mitigation services. A thorough walk through is performed given attention to the most important requirements in order to get that business up and running again. One of the most important items in a business can be the restoration of wet or smoked damage documents. SERVPRO of Amherst/Clarence can immediately arrange the document restoration process. Documents are loaded into a freezer truck and transported to our state of the art document drying division at our SERVPRO headquarters in Gallatin, Tennessee. SERVPRO will help you recover your paper goods before its too late.

SERVPRO can restore:
-paper documents
-books and magazines
-manuscripts and files
-photographs, film, negatives and microfiche
-blueprints and map

Our vacuum freeze-drying process is the only method approved by the National Archives and Records Administration (NARA) and the General Services Administration (GSA)

Call us today for your document restoration needs.
SERVPRO of Amherst/Clarence 716-639-8687

Thanksgiving Fire Prevention Tips

11/26/2019 (Permalink)

Soot on the kitchen cabinets as a result of a oven fire Soot covered the entire home requiring the assistance of SERVPRO of Amherst Clarence.

With Thanksgiving around the corner, we are all preparing our menus, getting our grocery list ready, putting our guest list in place and deciding on how we are going to cook our turkey. Oven Bake? Deep Fry? Smoke? They all sound delicious and all have fire risks. Deep frying a turkey is the most dangerous. In the US, fire fighters respond to 1,000 fires a year that involve deep fryers and sadly cause extensive 3rd degree burns to the cook.

Some common mistakes when using a deep frying are:

-Placed to closely to a structure/home

-Placing to much oil in the fryer

-Attempting to fry a turkey that isn’t completely thawed.

-Always follow the instructions of the deep fryer -Don’t be under the influence of drugs or alcohol while deep frying -Always have a fire extinguisher near by -Heat the oil slowly -If a grease fire occurs do not use water to put it out.

Prevent Oven Fires By Following These Tips:

-Make sure your oven is clean before using -Pick up the dropped food, wipe up the spills -Put a cover over food that might splatter -Never cook unattended -Don’t cook if you are sleepy or consumed alcoholic beverages -Check the food often -Keep the space around the oven clear of items that could catch on fire -Use kitchen timers -Don’t store items on top of the stove or inside the oven.

-Keep a fire extinguisher in the kitchen and know how to use it

Thanksgiving is the highest day for cooking fires, followed by Christmas Day.

Practice these tips and have a safe happy holiday from your friends at SERVPRO of Amherst Clarence

When you have an emergency, call SERVPRO of Amherst-Clarence

6/15/2019 (Permalink)

We are here to assist in your time of need 24 hours a day and 7 days a week. You can call at 11pm on a Friday night, your call will be answered by one of our trained managers.  SERVPRO of Amherst-Clarence understands that when your business or home has water coming through your ceiling, sewage backed up from your toilet or water coming through your light fixtures you can not wait tile Monday for emergency services. 

If your home or office is affected by disasters like water damage or fire, SERVPRO of Amherst-Clarence is ready to help you start the mitigation process and dry out your structure. Our teams of trained production techs are ready to walk through the process with you!

Why rely on SERVPRO of Amherst-Clarence?

6/15/2019 (Permalink)

Home/business owners rely on SERVPRO to restore damaged property for tons of reasons. Here are just a few below.

 1. We Respond Promptly 
You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. Meaning that you will always to speak to someone who is able to dispatch crews to assist you. We’re faster to any size disaster.

 2. SERVPRO is Trained & Qualified
Our crew members have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Along with the best training, SERVPRO of Amherst-Clarence have certifications through IICRC such as WRT, AMRT, FSRT, CCT and more.

 3. We Understand

SERVPRO of Amherst-Clarence understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keep the cost down, remediate the damage and make your home or business look and feel “Like it never even happened”

 4. Restore vs Replace Philosophy 

To someone who is untrained and experienced when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allows us to save a lot more than replacing. The benefit of restoring is being cost effective, save time and it gives the customer a peace of mind.

SERVPRO of Amherst-Clarence is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or you are notified by your building's security system  that your fire alarm is going off and your warehouse is full of smoke when you call us you will be speaking to a decision maker who is able to dispatch a crew and help you make it “Like it never even happened.”

SERVPRO of Amherst-Clarence ALWAYS here!

6/15/2019 (Permalink)

Why SERVPRO of Amherst-Clarence?

Why choose SERVPRO of Amherst-Clarence over the local competition? SERVPRO is the leading restoration company in the United States & Canada, specializing in water & fire mitigation and mold remediation. SERVPRO of Amherst-Clarence offers biohazard & crime scene cleanup, along with cleaning services for air ducts & HVAC, vandalism, carpet, upholstery, & contents. SERVPRO of Amherst-Clarence is the only local franchise that handles asbestos claims. There are currently over 1,700 franchise locations throughout the United States and Canada.

SERVPRO is nationally known for making both commercial and residential emergency losses “Like it never even happened.” Here at SERVPRO of Amherst-Clarence, we have highly trained & certified project managers, technicians & office staff, who work together to make your remediation process flow as effortlessly as possible. Everyone in our office is personally involved in each job- from fielding calls & going out to job sites, to providing timely estimates, and answering customers questions & concerns. Even our marketers at SERVPRO of Amherst-Clarence are IICRC water certified. And our entire staff participates in our 24 hour on-call rotation, working around the clock for our customers.

Our number one priority at SERVPRO of Amherst-Clarence is customer service & satisfaction. We take pride in our work and promise we will do the best job possible from start to completion to make your loss feel “Like it never even happened.”

When a Storm Hits!

6/15/2019 (Permalink)

Polar vortexes, or polar cyclones as they are sometimes called, are climatological features that hover near the poles year-round. These cold-core low-pressure areas strengthen in the winter and weaken in the summer.  Strengthening storm systems within the troposphere (the lowest portion of the Earth’s atmosphere) can act to intensify the polar vortex by significantly cooling the poles. A portion of the polar vortex can be fragmented and plunge over Canada, the Midwestern, Central, Southern and Northeastern United States.  This alteration in the polar vortex can occur due to the displacement of the polar jet stream. 

An example of this alteration would be the significant northwestern push of the polar jet stream over the Western part of the United States this past winter. This is different than the El Nino and La Nina weather occurrences, which are based on the water temperatures and air pressure in the Pacific Ocean that we have seen in the past. So, will the polar vortex have an effect?

Get your sweaters out, stock up on hot cocoa and prepare your home.  Have the chimney inspected, check to see that your pipes are insulated, remember to turn your faucets to a slow, constant drip if the temperatures will be below 20, disconnect the garden hoses, check all of the weather stripping around your windows and doors, and replace your HVAC filters. All of these things will help keep you and your home safe and minimize any possible damages that could be caused by the sudden drops in temperature.

Fire Damage : Process of Restoration

6/14/2019 (Permalink)

Fire Damage

Fire Damage in Buffalo NY Smoke Damage in Buffalo, NY and Restoration, and the Process of Fire Restoration.

The process of fire restoration can be very involved. Private homeowners and companies can oftentimes be devastated by the damage caused by this kind of event. One aspect that gives peace of mind involves knowing when the right professional has been hired. That is one of the reasons why it is important to hire a firm that is associated with the Institute of Inspection Cleaning and Restoration Certification.  

Homeowners and business owners may be in shock from the initial devastation. It is important to try and follow the proper steps to achieve a complete fire restoration. Service providers that are associated with the Institute will have the following distinctions: current training, safety and health certifications, vast amounts of experience in restoration projects and the proper licenses and insurance information. Customers should also check all references and obtain price quotes prior to hiring anyone. Any contracts that are presented should be reviewed closely.

The first step in the process is to clean up as much of the existing area as possible. If the area is not immediately cleaned, soot residue and permanent damage can be left behind. If the homeowner or business owner does the initial cleaning, it is important to follow these steps. When cleaning, always use dust masks and open the area for proper ventilation. Clean from the ceilings to the floors and vacuum all floors and upholstery. Wash any items that are able to be laundered. Clean the outside with a pressure washer if available. 

If immediate clean up is not done, it can lead to devastating effects. Within minutes of fire and smoke damage, appliances and many items will discolor to a yellow hue. After a few hours, acid will stain bathrooms and many other areas of the home or business. Within days, walls will discolor permanently and items will begin to rust due to the acid residue.  Finally, after weeks the cost of clean-up will become substantially more expensive. The building and furnishings can be permanently damaged by the acid left behind. Soot residue will be layered throughout the home or business. For these reasons, it is vital to contact a professional associated with the Institute of Inspection Cleaning and Restoration Certification to utilize fire restoration techniques in an effort to return the home or business to a preloss state. One company or service provider should be able to handle the damage. The seal of Certification by the Institute should be shown on any provider’s website. This shows the customer the reliability and the expertise of the service provider.

Residue and smoky odors need to be removed immediately. Professionals will use the process of fire restoration to achieve satisfactory results. These providers will remove the source of the odor, clean any items that can be salvaged, get rid of any lingering odor with an odor counteracting and deodorizing fog. Finally, the provider will seal salvageable items to encapsulate odor and prevent further recontamination.

Homeowners and businesses that are educated in the fire restoration process are able to minimize the cost of repair. Professionals can be contacted in a timely manner to return the area to a preloss state.  By hiring the right professionals the victims can have some peace of mind during a very stressful time.

We are here to help with your clean-up and restoration process!

Spring is Storm Season in the Western New York Area

6/14/2019 (Permalink)


In the past few months the area has been hit with severe weather and storms. The following are the most common storms we see in our area. If you have damage to your home or business from these devastating storms, call SERVPRO of Amherst-Clarence and we will make it “Like it never even happened."

Hail Storms

  • Many residents living in area have already experienced hailstorms and witnessed the damage hail can cause to homes, automobiles, businesses and other property. When a hailstorm hits, it does the greatest amount of damage to the exterior of your home or property. Common types of damage caused by hail are: roof damage, siding damage, shingle damage, window damage and automobile damage.


  • Thunderstorms can produce many types of damaging weather such as lightning, hail, tornadoes, straight-line winds, flooding and more. The biggest contributors to damaged property are likely hail and wind, which can cause many types of exterior property damage


  • Isolated tornadoes can happen in the Western New York area


  • You may be surprised to learn that lightning is a major cause of storm damage in many areas around the country. The National Lightning Safety Institute estimates the cost of lightning damage in the $5 to $6 billion dollar per year range. Lightning that hits trees and the ground is a common cause of wildfires, structure fires, property damage and power outages. 


  • Floods are typically the result of heavy rain and water that rises faster than storm drains can handle. Flash floods driven by quick, violent bursts of rain can flood homes, basements and businesses, causing serious damage to both interiors and exteriors. Flooding is a very dangerous storm phenomenon that results in numerous deaths and extensive property damage each year.


6/14/2019 (Permalink)

Why Choose us?

Why choose SERVPRO of Amherst-Clarence over the local competition?

SERVPRO is the leading restoration company in the United States & Canada, specializing in water & fire mitigation and mold remediation. SERVPRO of Amherst Clarence offers biohazard & crime scene cleanup, along with cleaning services for air ducts & HVAC, vandalism, carpet, upholstery, & contents. 

SERVPRO is nationally known for making both commercial and residential emergency losses “Like it never even happened.” Here at SERVPRO of Amherst-Clarence, we have highly trained & certified project managers, technicians & office staff, who work together to make your remediation process flow as effortlessly as possible. Everyone in our office is personally involved in each job- from fielding calls & going out to job sites, to providing timely estimates, and answering customers questions & concerns. 

Our number one priority at SERVPRO of Amherst-Clarence is customer service & satisfaction. We take pride in our work and promise we will do the best job possible from start to completion to make your loss feel “Like it never even happened.”

Spring Weather Tips

6/14/2019 (Permalink)

While spring brings the promise of warm weather and longer days, it also brings a variety of conditions that can include heavy rains and severe weather, which can increase your flood risk. Take action to protect yourself, your family, and your business—before a weather event occurs and it’s too late.

April marks the start of the rainy season. Spring storms can bring several inches of rain in only a matter of hours or there can be consistent rainfall for days. These heavy rains can lead to severe flooding by over-saturating the ground, overfilling storm drains, or rivers spilling over their banks.

As one of the most common hazards in the United States, it’s important we prepare for the potential disaster that flooding can cause. Even if you feel you live in a community with a low risk of flooding, remember that anywhere it rains, it can flood. Just because you haven’t experienced a flood in the past, doesn’t mean you won’t in the future.

In order help prepare you for the possibility of a flood, we offer you these tips:

  • Build an emergency kit and make a family communications plan
  • Avoid building in a floodplain unless you elevate and reinforce your home
  • Elevate the furnace, water heater and electric panel in your home if you live in an area that has a high flood risk
  • Install check-valves to prevent flood water from backing up into the drains of your home
  • Seal basement walls and floor with waterproofing compounds to prevent seepage through cracks
  • Always keep your gutters and downspouts clean to allow water to flow freely
  • Prepare a flood evacuation plan
  • Know how to safely shut-off utilities
  • Keep insurance and vital records in a water-proof box
  • Have a portable radio to listen for important current information

When your home sustains water damage from flooding, you should call SERVPRO of Amherst-Clarence  immediately. Our professionals have the expertise to prevent or mitigate the devastating effects that water damage can have.

SERVPRO of Amherst-Clarence has the equipment and experience necessary to handle the most challenging water damage and removal situations and we are available around-the-clock.  We’ll return your home back to normal, "Like it never even happened."

SERVPRO is here in your time of need

6/14/2019 (Permalink)

Across North America, SERVPRO franchises are gearing up for 2019 to serve you as a leader in the cleaning and restoration industry. Are you READY for what the year may bring your way? While we only hope to see good things come about in a new year, it is always a good idea to plan ahead for the not-so-good things—like fire or water damage— that is always an unexpected and unwelcome disaster.

We are here to help make it “Like it never even happened.” if one of those disasters comes your way. With over 1,700 independently owned and operated franchises, you can trust the team in green to get your property— and life—back to normal. We’re only a call away!

Faster to any size disaster. This is not just another tag line for SERVPRO—it is a commitment to be there when you need us most.

Whether you are a small business or home owner facing minor fire or water damage, or a property manager dealing with a widespread disaster, SERVPRO of Amherst-Clarence has the resources needed to respond quickly and efficiently. The sooner help arrives, the sooner restoration begins and the sooner you can resume business as usual.

SERVPRO of Amherst-Clarence is just the tip of the iceberg. Should a major disaster such as a flood or wildfire occur, SERVPRO’s Disaster Recovery Team is always poised and ready to go where they are needed.

If a fire, water or mold damage strikes, no matter the size, call us. Backed by a system of more than 1,700 franchises strong, we’ll help make your property disaster “Like it never even happened.”

Call? Why SERVPRO?

6/14/2019 (Permalink)


Imagine, you come home from work, running errands or even from vacation, only to find your basement is flooded! Your initial response may be to try and fix the issue yourself, but before you do, check our “Three types of contaminated water” article. If you have grey or black water, it is highly recommended you contact a professional ASAP, and remember, clean water can turn into grey water in less then 24 hours.

So, do you call your general contractor or a disaster restoration company? There are a few important differences between contractors and professional Water Restoration Companies. As a professional Restoration Company, we try to restore, rather than replace, whenever possible.

Most contractors are not certified in drying and cleaning water damage to industry standards, so they tend to replace everything that is affected. This will often will include all flooring, walls, cabinets and even furniture. SERVPRO technicians are certified in drying and cleaning water damage to industry standards. We will not remove materials unless it is necessary. The average time to dry is 3 days, this prevents further interruption to your daily life and saves you money. We try to mitigate the water damage and restore when possible. Restoring your home is more cost efficient than replacing materials in your home.

Call SERVPRO of Amherst-Clarence! We are available 24/7 for emergency water losses!

Springtime is here, but it is also a time for unpredictable weather in Amherst, NY

4/19/2019 (Permalink)

Springtime is here, but it is also a time for unpredictable weather— meaning you should always be prepared for the chance of severe thunderstorms that

Springtime is here, but it is also a time for unpredictable weather— meaning you should always be prepared for the chance of severe thunderstorms that lead to the perfect conditions for a tornado touchdown.

The highest occurrences of tornadoes, traditionally, occur in April and May, which means we are currently in the height of tornado season throughout the United States.

Included in this blog are some tips and information on tornadoes that can help keep your family prepared for the worst possible scenario.

<h4tornadoes-form">How Tornadoes Form

There are, roughly, 1,200 tornadoes occurrences in the U.S. each year, and they are spawned by thunderstorms, especially those known as “supercells.”

When a tornado forms there is an event where the wind speed has changed, creating a horizontal spinning effect within a storm cell. This is then tipped vertical by rising air moving up through the thunderclouds.

The tornado’s signature funnel cloud is transparent and not visible at first, but it becomes more visible when water droplets from the storm’s moist air condense or when dust and debris are picked up. Typically, a tornado can grow to be 660 feet wide and will move at 10 to 20 miles per hour, although larger and faster have been observed. Hail and intense winds of over 200 mph can accompany tornadoes.

Tornadoes generally occur during the spring and summertime, during the late afternoon, but remember that they can occur anytime and anywhere.

<h4to-do-in-a-tornado-warning">What to Do in a Tornado Warning

Understanding the difference between a tornado watch and tornado warning is your first step of defense. A watch will be issued when the conditions are favorable for tornadoes, while a warning is issued when a tornado has been reported by spotters or indicated by radar.

Take action in finding a shelter immediately if a warning has been issued for your area, especially if you are in the tornado’s path.

Shelter options include:

  • Underground options like a basement or storm shelter.
  • The lowest part of your home, in an area that is away from outside walls, doors and windows. Interior closets and bathrooms can be ideal options.
  • If you are outside, try to get to a sturdy building. Mobile homes and trailers are not a safe option.
  • If on the road and no building access is available, do not get under an overpass or bridge. Instead, find a low, flat location and use your arms to protect your head and neck.

You should make sure your home shelter is equipped with flashlights, a battery-powered weather radio and extra batteries.

If you are out on the road during a tornado, NEVER try to outrun a tornado. Also, when you are taking shelter in your home, you can provide additional cover by using furniture items like couch cushions, mattresses or blankets to help keep your head and neck covered.

Tornadoes can be devastating for the areas where they touch down. While meteorologists and weather services can provide some advanced warning about potential threats, tornadoes can still occur with little to no warning at all.

If your home or business has been damaged by a tornado, know that SERVPRO® of Amherst-Clarence is ready and waiting to jump into action and get cleanup and restoration of your property underway.

Don't let your Williamsville home become infested with mold, act now!

10/12/2018 (Permalink)

A home in Williamsville, NY that had a dishwasher leak.

Don't let your home become infested with mold, act now!How often do you move your dishwasher out to inspect behind it for possible water damage? Not to often, right. This photo illustrates what could be larking behind your appliances that had a small leak for a period of time. For most cases when a dishwasher begins to have a leak it will be a slow drip beneath or behind the unit causing the floor to become saturate, rotting or mold to develop. What to do when you discover a leak in your dishwasher that caused possible water damage? 

  • Turn off the source of the water
  • Turn off the power to the dishwasher
  • Contact a plumber 
  • Contact your insurance office to assess information about filing a claim or coverage. 
Contact SERVPRO of Amherst/Clarence 716-639-8687 

Commercial Water Damage

10/12/2018 (Permalink)

Commercial Water Damage

Commercial Water Damage In Buffalo, NY

Commercial water damage surprises business owners every time it happens. Everyone knows that the sprinkler system is there to stop fire damage, but no one understands the damage that happens when it engages. Fortunately, SERVPRO has the experience, training, and equipment to restore an office or a kitchen back to their original state.

Sprinklers soak everything, that is what they are supposed to do to prevent the spread of fire. Paper documents, cardboard storage boxes, and books quickly turn to a mush and must be thrown out. If the final condition is not an issue and the business owner needs to keep original contracts, we can preserve the legibility of our technicians can get them spread out on a dry surface. We use air movers to blow warm, dry air over the paper gently and while we cannot return the items to their original condition or look, we can preserve the image in many cases.

The item that usually catches the most damage next is the carpet. SERVPRO technicians use extraction wands to draw out water without damaging the nape of the carpet. If there is a carpet pad, we remove and dispose of it. Pads quickly deteriorate when they become wet, and they are cheaper to replace rather than attempt to restore. Once we remove the water, crew members use the air movers again to force warm, dry air across the surface to dry it out while preventing mold.

SERVPRO can make your life easier and get you back in your home or business faster. “Like it never even happened.”
If you would like more information on hiring a team experienced in Commercial Restoration, call SERVPRO of Amherst/Clarence

House Fire Escape Plan

10/10/2018 (Permalink)

Every home should have a fire escape plan. According to the American Red Cross, homeowners shouldn’t just have a plan of escape for a fire but have a plan and practice it twice a year. Home fires cannot be predicted and can happen to anyone. If you’re making preparations to prevent home fire, you should also prepare for what you and your family would do if you have one. Here are some tips from the American Red Cross in making a plan for your home.

  • All members of the household should know two ways to get out of every room.
  • Consider escape ladders for sleeping areas or homes on the second floor or above. Learn how to use them and store them near the window.
  • Pick a place outside for everyone to meet and make sure everyone knows where it is.
  • Practice your home fire drill until everyone in the household can do it in less than two minutes.
  • Practice waking up to smoke alarms, low crawling and meeting outside. Make sure everyone knows how to call 9-1-1.
  • Teach household members to STOP, DROP and ROLL if their clothes should catch on fire.


Once the safety for your family is established, the next steps to come will be home recovery. SERVPRO will work with you from window and roof board up to assisting with the final stages of move back & rebuild.

If you have a fire : SERVPRO of Amherst/Clarence is here to help with fire damage clean up


Flooding In Your Bathroom

10/10/2018 (Permalink)

Bathroom flooding can be very destructive and damaging to your home. Flooding can lead to potential health and safety risks if not handled properly. Bathroom flooding is especially problematic because it can happen at any time of the day or night. You should know several things about bathroom flooding situations.

Causes of Bathroom Flooding
Bathroom flooding can be caused by several things. Clogs are very common. Clogs deep in your plumbing can force water back up and out of your sink, tub or toilet. Drain problems can result in flooding. This includes a jammed drain or a drain that is filled with hair or toilet paper. The drain will stop the water from reaching the pipes. A pipe connected to a fixture could actually burst because of corrosion, age or water pressure problems. A final cause could be frozen pipes that block the drains.

How Bathroom Flooding Can Harm Your Home
Bathroom flooding can do a large amount of damage to your home and possibly your health. The water can start to rot away the beams that make up the structure of the floor, walls and ceiling beneath. Severe flooding can reach your basement and damage the foundation or appliances like water heaters. Flooding can actually start to corrode other pipes in the bathroom. The water can cause toxic mold to start growing. You might catch a disease or infection if you come into contact with wastewater. Even sewer gases that come up can lead to respiratory problems and eye or nose irritation.

Bathroom flooding can be very destructive and damaging to your home.

How to React When Bathroom Flood Starts
You need to act fast when bathroom flooding starts. Attempt to shut off the water from a safe location. Avoid touching or standing in wastewater from toilets or backed up drains. Attempt to contain the flooding if possible so that less of your home is damaged. Do not flush toilets. If you have towels and mops, then try to minimize the amount of standing water on the ground. You must also contact a professional water damage restoration company immediately to deal with the problem.

The Importance of Contacting Professionals
You always want to contact restoration professionals when you have a bathroom flooding situation. Professionals will know how to prevent mold growth and how to remove all the water from your bathroom safely. They will attempt to salvage as much as possible. You want to rely on a restoration company to repair water-damaged areas for maximum safety. You should always call a restoration company when you encounter flooding in your bathroom.

Preventing Bathroom Flooding
You can prevent some bathroom flooding situations by watching what goes into the drains. Do not put large amounts of toilet paper, food or other objects in toilets and sinks. Keep solid items out of drains. Have your pipes and plumbing inspected regularly to avoid corrosion and burst pipes. Have your sewer lines and drains professionally cleaned once every one to two years. Call plumbers as soon as you see slow drains or frequent clogs. Just a few simple actions can prevent many bathroom flooding situations.

When home or commercial disasters occur, SERVPRO of Amherst/Clarence is here for you. 716-639-8687.

Air Movers Help Dry Out Water Damage.

10/10/2018 (Permalink)

Air Movers Drying Water Damage

How To Undertake The Residential Water Damage Restoration

Since the prospect of water damage in a building can be extremely stressful, it is vital to have as much information as possible. A faulty plumbing system can cause leakages that might result in extensive damages. The following tips will enable you to deal with such a problem in a better way:

Address the problem immediately

Remember that as the water seeps into the wooden furniture and floors, it can lead to huge losses. Before you contact your insurance company, it's important to turn off the water to stop the leak. An emergency plumber can repair the leak. Once the leak has stopped it is important to remove the water as fast as possible. SERVPRO of Amherst/Clarence has the necessary extraction equipment to remove most of the excess water. We also have the drying equipment that will remove the rest of water from wet surfaces. Water damage can be extremely costly to repair, but if you tackle the problem quickly, you can prevent the loss from becoming more costly.

Mold Growth Prevention

Water cleanup is the best way to reduce the impact of the mold growth in business floors and furniture. The sure way to prevent mold growth is to dry the building completely. By eliminating the water, you will keep the mold spores from having the moisture they need to grow. Acting promptly after a water loss is the best way to prevent mold growth. In addition, failure to remove the water in home floors and other wooden surfaces can lead to significant destruction and possible mold growth. 

Contact your insurance company

If you do not have a policy for water damage, you might have to handle the repair costs alone. Insuring your home against water damage will help you to cut the cost of restoration significantly. While the insurance company will help you with the restoration, you must also take the mitigation seriously. If your home insurance policy does not cover the cost of flood damage, you will struggle to undertake the restoration and repair jobs.

Water cleanup and drying

Water cleanup in the quest to avert the flood damage can save you a huge amount of money. If you experience the damage of water in home or office surfaces, ensure that you engage a specialist to tackle the problem. The pollution levels of the water in home storage tanks will also have an impact on the damage. If the water in business reservoirs and tanks has some impurities, they can affect the wooden surfaces in a negative way.

Whenever you want to mitigate the negative effects flood damage, water cleanup is the priority. Whether you are experiencing the leakages of water in business premises or at home, you require the help of a competent contractor. The contractor will remove the damaged elements and salvage some materials to save money. Drying the wet wood can help to reduce the overall cost of restoration compared to undertaking an overhaul.

Flood Damage mitigation

The best way to protect you home from such problems is to come up with the right mitigation measures. While you may not have the special drying equipment, you can avoid the problems by repairing your plumbing system. Replacing a faulty faucet is one of the best mitigation measures if you are looking to save on home restoration significantly. Reduce the damage by water in business furniture by taking the right measures to mitigate the problem.

Avoiding the future leakages

Stopping a leakage before it occurs is your best defense against the problem. A competent contractor will take the necessary precautions while repairing your home to prevent such damage in the future. Applying varnish and sealants in the wooden surfaces can help to reduce the seepage. Some of the most prevalent causes of water damage are:

• Leaking roofs
• Burst pipes
• Flawed door and window installations
• Leaking and broken water lines
• Leaking toilets
• Leaking faucets
• Faulty water reservoirs 

Cold temperatures can cause pipes to freeze. Frozen pipes can result in costly repairs to you as a home or business owner. The good news is there are ways to prevent pipes from freezing. Here are some tips for this winter.

Frozen Pipes Can Burst

Frozen pipes are a problem by themselves, because they prevent water flow, but even worse, frozen pipes can eventually burst, causing damage and potential flooding. There are ways to protect your pipes from freezing. These include:

Keep your house warm

If you are leaving for a period of time, make sure that the heat is kept on at your property. You should inform them that the heat can help prevent pipes from freezing, and if pipes freeze and burst, it can cause a lot of water damage to the property and to their possessions. The heat doesn’t have to be kept as high as you normally would keep it if you were home but keeping it set above 50 degrees Fahrenheit at all times is a good idea. This should provide enough heat to keep the pipes warm and to prevent any water inside from freezing.

Open Faucets

When temps hit the freezing level it is a good idea to allow faucets to drip. Allowing the faucet to be open like this will relieve pressure in the pipe. If a pipe freezes, it is actually the pressure that is created between the blockage and the faucet that will cause the pipe to burst. With the faucet open you avoid blockage in the pipes.

Insulation in key

Pipes can be fitted with foam rubber or fiberglass sleeves to help decrease the chances of freezing. This can be an easy solution for pipes that are exposed, but can get expensive if walls, floors or ceilings have to be opened in order to properly insulate the pipe. Additional insulation can also be added to walls and ceilings to keep the pipes warm.

SERVPRO of Amherst/Clarence is here to help! Call us at 716-639-8687.

The Differences Between Homeowners Insurance, and Flood Insurance.

10/10/2018 (Permalink)

There basically are two insurance policies that deal with a homeowner's damage due to water -- a flood insurance policy and a homeowners insurance policy. Losses not covered by one of these policies may be covered by the other. Knowing the losses to which your home could be exposed will help you decide whether to buy one or both of these insurance coverage.

While insurance policies may differ in the coverage provided from homeowner to homeowner, there often are basic features common to all policies. You should ask your insurance agent or insurance company about the specifics of your insurance policy. 

Flood Insurance

As it currently stands, a standard flood insurance policy, which is written by the National Flood Insurance Program, provides coverage up to the policy limit for damage caused by a flood. The dictionary defines "flood" as a rising and overflowing of a body of water onto normally dry land. For insurance purposes, the word "rising" in this definition is the key to distinguishing flood damage from water damage. Generally, damage caused by water that has been on the ground at some point before damaging your home is considered to be flood damage. A handful of examples of flood damage include:

  • A nearby river overflows its banks and washes into your home.
  • A heavy rain seeps into your basement because the soil can't absorb the water quickly enough
  • A heavy rain or flash flood causes the hill behind your house to collapse into a mud slide that oozes into your home.

Flood damage to your home can be insured only with a flood insurance policy -- no other insurance will cover flood damage. Flood insurance is available through your insurance agent, insurance company or local Federal Emergency Management Office (FEMA). To determine if your home is located in a flood plain, contact your county planning office. If you are living in a flood plain, flood insurance may be an excellent purchase.

Homeowners Insurance

A homeowners insurance policy doesn't provide coverage for flood damage, but it does provide coverage for many types of water damage to your home. Just the opposite from flood damage, for insurance purposes, water damage is considered to occur when water damages your home before the water comes in contact with the ground. A few examples of water damage include:

  • A hailstorm smashes your window, permitting hail and rain free access into your home.
  • A heavy rain soaks through the roof, allowing water to drip through your attic or ceiling.
  • A broken water pipe spews water into your home.

Even if flood or water damage is not covered by your homeowners insurance policy, losses from theft, fire or explosion resulting from water damage is covered. For example, if a nearby creek overflows and floods your home, and looters steal some of your furnishings after you evacuate, the theft would be covered by your homeowners insurance because it is a direct result of the water damage. However, the flood damage would be covered only if you have flood insurance.

It's important to note that flood insurance and homeowners insurance do not duplicate coverage for water damage. Instead, they complement each other.

It is up to you to talk to your insurance agent or insurance company about flood insurance and homeowners insurance, and then decide which insurance coverage you need to protect your home, its contents, and your family.

Source: https://www.fema.gov/

Black Mold

9/27/2018 (Permalink)

Mold growing on a basement ceiling that could have been avoided if properly dried out.

In the 90’s mold became a news headline across the country. The strain of “Black” Mold, Stachybotrys, struck fear in the hearts of thousands of Americans.  Even though that hysteria has passed, it is no joking matter to have mold growing in your home.  It is true that mold spores are everywhere, but for mold to grow you have to have two things: 1) food; 2) dark moist conditions.  There is very little you can do to remove all “food” sources in a house, but you can eliminate the water factor.  When you have a water loss, it is incredibly important to completely dry the area affected so mold will not grow. If you try to take care of it yourself, you run the risk of giving mold a chance to infiltrate your house.  Why would you do that when you can call SERVPRO® of Amherst/Clarence at 716-639-8687 and make sure your house is dry. 

Cleaning Importance after Fire Damage

9/27/2018 (Permalink)

A fire in Amherst, NY caused by an space heater

Damage caused by fire is varied. Different surfaces, textures, and materials react in different ways to the extreme temperature which makes restoration a nuanced and complex job. Using the wrong cleaning materials can at best, spread soot and smoke residues. At worst, it can cause further damage and require expensive replacement. After a blaze has been contained, there is the added risk of secondary water damage.

Properties that have fallen victim to fire damage should be pre-tested before any work begins. A pretest can be carried out by a qualified SERVPRO fire technician who can measure affected areas for smoke damage. Although, smoke damage is visible, there are many different types which depend on the materials that burned.

Wet smoke, for example, burns at a low temperature and comes from synthetic materials that could be in appliances, lampshades or fabrics. This smoke, produced from melting plastics, has a pungent smell leaving behind thick, oily markings on walls and ceilings. Dry smoke, on the other hand, comes from natural materials like wood and paper leaving behind a powdery soot like texture.

A SERVPRO technician can conduct a pre-test that looks for different types of smoke residue. A pretest allows us to decide on the correct method of restoration as well as products that we should use to restore your items to pre-fire standards. Using a combination of wet cleaning and dry cleaning allows us to provide a professional focus to each affected area and guarantee the best results.

A fire restoration service by SERVPRO is two-fold. The first is your contents which can be removed, tested and restored. The second is the structure itself, which involves removing soot and smoke residue from your walls, ceilings, and permanent fittings. We can restore your walls, so they are ready for repainting, as well as your floors, windows and, where possible, fabrics.

The final step is to deodorize. Burning materials leave thick smells that are not cleanable with regular fresheners. Our equipment neutralizes the odor particles rather than merely covering the smell. This approach is especially important when tackling synthetics which can release toxins when subjected to fire. WE ARE HERE FOR YOU 24 HOURS A DAY, 7 DAYS A WEEK. CALL SERVPRO of Amherst/Clarence 716-639-8687

Do You Have A Plan For Your Business?

9/27/2018 (Permalink)

Get Your ERP. Download the app today!

Amherst, NY has many options for consumers seeking quality products at a reasonable price. National and local chains compete, and the customer wins. The large warehouse-type stores are just as vulnerable as a smaller store boutique when suffering water damage and flooding if plumbing fails or torrential rains overwhelm a flat roof’s drainage system. We have the crews and equipment to respond to a significant water loss. When water pours through your store, you need fast, and the water removal technicians of SERVPRO of Amherst/Clarence are the ones that can do it. Even with much of the merchandise up off the floor on steel shelving or pallets, the water must be evacuated for the safety of your staff and your customers. With floors that extend hundreds of thousands of square feet, the removal task is best left to professionals.

SERVPRO is a local business with a national network to fall back upon if the scale of a job requires supplemental equipment and technicians. Sizeable commercial water losses need just as swift a resolution as those affecting a smaller shop or office. Water that lingers in the property for more than 24 or 48 hours exposes your business to the risk of microbial infestation that might even damage your inventory.

Our commercial loss team works with you to devise a plan where at least a portion of your business remains open during the restoration.

The water removal begins with pumps, moving vast amounts of water quickly out of all areas of your store. As the water level dips below 2 inches, technicians switch out pumps for extractors. Your flooring choice of poured concrete seems impervious to water, but it is a porous material that benefits from rapid water extraction. The floor edges get targeted attention to prevent water from wicking up the drywall or settling in the cells of cinder block construction.

This water emergency might lead to your development of an Emergency Ready Plan and Profile (ERP) through SERVPRO in anticipation of future crises. The ERP allows us to collaborate in devising a concise plan to help both our crews and you and your staff to plan for another loss.

SERVPRO of Amherst/Clarence is ready for your water removal challenge, regardless of the extent of the damage. WE ARE HERE FOR YOU 24 HOURS A DAY, SEVEN DAYS A WEEK. CALL 639-8687

After Fire Care

9/27/2018 (Permalink)

A terrible fire in East Amherst

After a fire damage incident, it is understandable for any homeowner to be stressed. Such traumatic events disrupt your professional or personal lives, and there is need to work closely with a restoration service provider as you work towards returning your East Amherst property to its earlier state. It all starts by identifying what is restorable and performing emergency services to limit further damage.

Cleaning is one of the services that our SERVPRO team offers when attending to fire damaged property. One of our goals is to reduce the fire damage claims. Remember, if you do not act quickly, you might end up with expensive options such as replacing restorable items and resurfacing parts of your structure. We are going to look at some of the principles of cleaning that we use when restoring your materials.

Starting from the location where the fire originated from, our SERVPRO technicians carefully inspect the site. During the inspection, we identify the various kinds of residues, and this helps us to come up with an effective cleaning method. The cleaning process we choose should remove the smoke residues efficiently and not cause any damage to the surface.

There are four essential elements we take into consideration to suspend and remove the smokeresidues: : temperature, agitation, time and chemical action. Our SERVPRO technicians understand that chemical reactions increase as the temperature increases and thus we are keen to select an appropriate degree of heat that corresponds well with our cleaning solution of choice. If we want to dislodge smoke particles and distribute cleaning product on areas, we can use agitation. In this process, we can use sonic vibrations, water and air pressure, brushes and towels. Digesting, changing pH, oxidizing, dissolving, bleaching and emulsifying are some of the chemical actions we take into consideration when cleaning your property. Depending on the action we desire, we select a proper cleaning product. Time is also critical during restoration, and it is dependent on the type of cleaning solutions we use and residues at the site.


WEEK. LET US HELP YOU! We can be reached at 639-8687

Leaky Pipes Can Cause Mold

9/27/2018 (Permalink)

Mold resulting from a leaky pipe

One of the first signs that you may have mold damage in your home is continually detecting a musty odor. Catching the odor anywhere in your home is never a good thing, but it is particularly unfortunate when you come across it in your bathroom. It usually indicates that there is a leak in your plumbing and it has caused a mold colony to grow. It is vital to deal with the mold in your bathroom as quickly as possible because it can cause health effects. Fortunately, there is qualified help close to your home that you can rely on. Many people misunderstand the nature of mold spores and how they come to cause mold damage in your home. The truth is that mold spores are not entirely dangerous, and they are everywhere. You can never truly be completely rid of them. However, if they come in contact with moisture, they can rapidly grow and multiply. As they grow, they end up creating a mold colony that can damage the structure of your home.

SERVPRO understands that the longer that mold is in your home, the more damage it can do to the structure of it. We strive to arrive at your residence after your phone call as quickly as possible.

Once our technicians get there, we can begin the remediation right away. The first thing that SERVPRO can do is section off the entrance to your bathroom and any vents inside of it. Creating a quarantine allows us to agitate the mold without giving it the freedom to spread to other parts of your home. As we investigate and find that the mold is building behind your sink, we can begin to disinfect the area and clean the mold from the surface of your walls. While we work, our SERVPRO techs can set up an air scrubber that will remove odors and impurities from the air. Not only does it neutralize the smell that mold creates, but it can also capture airborne mold spores. Once the mold has been cleaned away from your walls, we can use an antifungal spray to ensure regrowth is less likely. Finally, our technicians can make sure to remove any excess moisture from the area. WE ARE HERE FOR YOU 24 HOURS A DAY, 7 DAYS A

WEEK. LET US HELP YOU! SERVPRO of Amherst/Clarence

Residual Dampness After a Storm Poses Mold Risk

9/27/2018 (Permalink)

Mold forming on dry wall

Harsh winters can take their toll on the structural integrity of homes and businesses. Most often, home and business owners do not even realize the full extent of damage that their home suffered throughout the hardest of winter months until the temperatures return to favorable conditions and snowfall gets replaced with steadier rains. Even worse, the unfortunate way that most people learn about these vulnerable water penetration points in their roof or siding is when water can pour into their houses unabated. Unfortunately, by the time that you begin to recognize that something is amiss, flood waters have damaged your property. With the far reaches of water damage, this is not something that even a skilled homeowner can adequately handle on their own. There are risks associated with failing to remove all the moisture and dampness common to flood damages, and the only way to ensure you do is to hire professional restorers.

Our SERVPRO professionals can respond quickly to your call and work to start removing the present water in your home right away. From portable pumps and wet-vacs with extraction wands to gigantic pumps from our fleet, we have multiple options when it comes to removing the water quickly. While extraction is a critical component of this restoration process, drying efforts hold an equally valuable place in the procedure.

When it comes to ensuring that the affected areas of your home get thoroughly dried, several pieces of equipment often get used. This process is so essential because lingering moisture and dampness are natural breeding grounds for mold and microbial growth. Through devices like our SERVPRO

injectory system, cavities and hard to reach areas get the air they need to dry entirely.

As challenging as flooding in your home might be, especially when it comes from the attic space, there is nothing that SERVPRO water restoration professionals cannot help you to overcome. We can respond quickly with the tools and personnel to get the job done right.

WE ARE HERE WHENYOU NEED US! Reach us at SERVPRO of Amherst/Clarence 639-8687

SERVPRO of Amherst/Clarence Family Operated for 45 years!

9/27/2018 (Permalink)

Ashley, Bill, Jennifer and Pat

Proudly Serving Amherst, Clarence and Surroundings Areas

SERVPRO® is often recognized as a nation-wide leader in disaster restoration services but, it is important to note that SERVPRO® of Amherst and all SERVPRO® locations are locally owned and operated. As a local business, we enjoy getting involved in our community; getting to know each other, engaging in community events, and of course, working with other business owners in our area when called upon. We know that working locally means our reputation is always on the line and for each and every job it is of the utmost importance for our team to maintain our great reputation, especially with our neighbors! We are family operated and have been in the business for 45 years!

In addition to our restoration services, we also provide carpet and upholstery cleaning!

SERVPRO® of Amherst/Clarence is ready 24/7 365 to help, call us at 716-639-8687

Restoring Your Williamsville Commercial Property After A Water Damage Event

9/26/2018 (Permalink)

Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Buffalo commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Amherst/Clarence

SERVPRO of Amherst/Clarence specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

New York has had its fair share of damaging storms, and Amherst is no exception

9/26/2018 (Permalink)

Storm Damage

New York has had its fair share of damaging storms, and Amherst is no exception. Knowing what type of storm is coming is the best way to be prepared. Did you know there are 10 different storm types? This far north, most people think about winter storms when they think about storms. But in the summer months, it’s important to be prepared for effects of tropical storms, too.

SERVPRO® of Amherst Clarence recognizes the importance of keeping homes or businesses safe before and after a storm.

10 common storms are:
  • Hurricanes
  • Tornadoes
  • Flooding
  • Snow storm
  • Hail storm
  • Thunderstorm
  • Lightning storm
  • Tropical storms
  • Ice storms
  • Derecho storms

Not every geographic location in the United States will experience the same type of storms. You might not even know what that last one is (a Derecho storm is one giant storm made of several large storms). More commonly, Buffalo is likely to experience the effects of a tropical storm, even hundreds of miles from the Atlantic Coast.

Storm damage from hail or lightning are familiar, but not everyone is informed about the specific damage a hurricane can cause.

Because hurricanes have far reaching effects (Hurricane Sandy affected 24 states), it’s very important to be informed on the damage they cause. This blog in particular will focus on hurricane - whether you experience a hurricane’s immediate damage or the aftermath.

Common Storm Damage from Hurricanes1. Storm Surge

Storm surge directly affects the coast but can cause widespread damage. Storm surge occurs when wind drives water to the shore to the point that water piles up past the predicted tide level. The power of this water is so forceful that it can destroy structures and buildings.

2. Flooding

Floods from a hurricane are often caused directly by storm surge. The extra water from storm surge is pushed far inland since it has nowhere else to go. The heavy rainfall that accompanies a hurricane also contributes heavily to flooding. Hurricanes can cause rainfall as far as 100 miles from its landing point, causing widespread flooding. A tropical storm doesn’t even have to reach hurricane classification to cause heavy rain and floods.

3. Wind

Wind from hurricanes can reach speeds as fast as 74 - 155 miles per hour. These powerful winds can uproot trees, down power lines, and fling debris. This debris can cause even more damage as it flies around. Winds during a storm can also be so powerful as to lift the roof on a house. Tornadoes can even form within hurricanes.

Damage caused by these hurricane effects can be far-reaching and unexpected. Thus, it is vital to take cautions like stocking an emergency preparedness kit, adding storm-resistant features to your home, and heeding any official warnings ahead of a storm.

Cleanup and restoration after a storm can be overwhelming. Call SERVPRO® of Amherst Clarence, the leading expert in storm damage restoration.

GOT MOLD? SERVPRO of Amherst/Clarence can help!

9/26/2018 (Permalink)

SERVPRO Ready To Help

Bathroom MoldOne of the first signs that you may have mold damage in your home is continually detecting a musty odor. Catching the odor anywhere in your home is never a good thing, but it is particularly unfortunate when you come across it in your bathroom. It usually indicates that there is a leak in your plumbing and it has caused a mold colony to grow. It is vital to deal with the mold in your washroom as quickly as possible because it can cause health effects. Fortunately, there is qualified help close to your home that you can rely on. 
Many people misunderstand the nature of mold spores and how they come to cause mold in your Buffalo home. The truth is that mold spores are not dangerous and they are everywhere. You can never truly be completely rid of them. However, if they come into contact with moisture, they can rapidly grow and multiply. As they grow, they end up creating a mold colony that can damage the structure of your home. 
SERVPRO of Amherst/Clarence understands that the longer that mold is in your home, the more damage it can do to the structure of it. We strive to arrive at your residence after your phone call as quickly as possible. Once our technicians get there, we can begin the remediation right away. 
The first thing that SERVPRO can do is section off the entrance to your bathroom and any vents inside of it. Creating a quarantine allows us to agitate the mold without giving it the freedom to spread to other parts of your home. As we investigate and find that the mold is building behind your sink, we can begin to disinfect the area and clean the mold from the surface of your walls. 
While we work, our SERVPRO techs can set up an air scrubber with a HEPA filter. Not only does it neutralize the smell that mold creates, but it can also capture airborne mold spores. Once the mold has been cleaned away from your walls, we can use an antifungal spray to ensure regrowth is less likely. Finally, our technicians can make sure to remove any excess moisture from the area. 
If you come across a musty smell in your home, do not delay. Call 716-639-8687 and contact SERVPRO of Amherst/Clarence. We're open 24/7 and always ready to take your call. 

Is your Commercial property and home prepared for flooding?

9/6/2018 (Permalink)

Is your Commercial property and home prepared for flooding?

The likelihood of flooding, even if you live in an area where excess water is unusual, has increased thanks to climate change. If there is a chance for rain, floods are possible.

A flood is defined as when two or more acres or properties are completely or partially submerged by water.

But if flooding happens, the legal definition might be the least of your worries. Instead, you will be worried about cleanup and restoration. Continue reading this blog for helpful information on how to prepare for a flood: no ark necessary.

###1. Electricity In the case of an emergency, you always need to have a generator on hand. It is impossible to know if power lines will still be working after a flood or if the usual electric resources will be available and working. Plenty of variables will determine the type of generator you need.

Don’t forget that water conducts electricity, and a flood means lots of excess water. When flooding is imminent, appliances should immediately be moved to higher ground.

###2. Risk Become familiar with the risk of flooding in your area, using FEMA or your local government’s website. You will be more prepared if you know when floods are likely and what causes them. For the Amherst area, start here.

It’s also smart to purchase a weather radio and become adept at using it so that you will be forewarned of severe weather events that are on the way.

###3. Emergency Prep Is your emergency kit properly prepped for a flood? Your prep kit should include extra water since flooding can contaminate water sources, important documents sealed in waterproof storage, plus extra food supplies. For more information on how to pack an emergency kit, read this guide.

###4. Evacuation Planning for evacuation includes two steps. Start by researching your local government’s official evacuation plan. Then, create a personal evacuation plan with your family that includes emergency communication modes. Practice the evacuation route until everyone is familiar and comfortable with it.

Once the floor waters recede, you’ll want to have a plan in place for clean up. SERVPRO® of Amherst/Clarence is ready to help and make it like it never even happened.

Call: 716-639-8687

Commercial Building Restoration Services in AMHERST, NY

2/21/2018 (Permalink)

Our cleaning system offers a number of specialized cleaning options to match your needs.

When it comes to your commercial property, we mean business. You need a company that can minimize the disruption to your clients while delivering superior results. Whether you need professional cleaning to make your business shine, or emergency water restoration services, SERVPRO of Amherst/Clarence has the training and expertise to help make it “Like it never even happened.”

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Locally Owned Company with National Resources

SERVPRO of Amherst/Clarence can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large scale events and disasters.

We are proud to serve our local communities

Have Questions? Call Today – (716) 639-8687

Crime Scene and Trauma Cleaning Services

2/21/2018 (Permalink)

Need Trauma or Crime Scene Cleanup? Call Today – (716) 639-8687

After the police have finished processing a crime or accident scene, the cleaning and restoration process can begin. Many times, crime and accident scenes have blood and other biohazard contaminants that pose a serious health risk. SERVPRO of Amherst-Clarence will respond immediately and has the specialized training, protective equipment, and experience to safely clean trauma and crime scenes.

Need Trauma or Crime Scene Cleanup? Call Today – (716) 639-8687

Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety, since crime or accident scenes may involve bloodborne pathogens, harmful chemicals, and other dangers. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.

Crime Scene and Trauma Cleaning Services

  • Fingerprint powder and evidence-gathering chemicals
  • Tear gas and pepper spray residues
  • Fire extinguisher residue
  • Blood, bodily fluids, and tissue remnants

Carpet Cleaning SERVPRO of Amherst/Clarence

2/20/2018 (Permalink)


How DIRTY are your carpets and floors?  Where your children play with their toys and lie down to watch their favorite cartoon.  Even the highest quality carpet and upholstery can show soiling over time.  IICRC states that 70% of soil in carpet is dry soil.  Vacuuming is a key component to proper care and maintenance of carpet.

Preventative maintenance actions include:

- Regular vacuuming

- Spot removal

- Pilating the carpet to prevent matting

- Moving furniture to change traffic patterns

- Using walk-off matts to limit the amount of soil tracked onto the carpet

A good rule of thumb would be to professionally clean your carpets every 12 months.

So, If you need your carpets clean, make sure you call SERVPRO of Amherst/Clarence 716-639-8687.  When calling be sure to have the estimated room sizes so they can calculate a price for you.

Content Hauling and Removal by SERVPRO of Amherst/Clarence

2/20/2018 (Permalink)

The time has come to clean up the clutter. Whatever the reason for cleaning up, SERVPRO of Amherst/Clarence is here to help you.

Are you moving out or moving in?  You might have discovered that you have accumulated quite a bit of junk over the years.  The time has come to clean up the clutter.  Whatever the reason for cleaning up, SERVPRO of Amherst - Clarence, New York is here to help you.  We understand your time is valuable and you have better things to do.  Let SERVPRO do the dirty work for you so that you can finally reclaim your space.  After that we can go one step further and clean all the surfaces of the home.

Home Make Over?? Take the final step to truly transform your property by having SERVPRO of Amherst - Clarence clean up your construction project.  Reduce STRESS and maximize the beauty of your property.



SERVPRO of Amherst/Clarence is READY TO HELP!

2/20/2018 (Permalink)

A sewer back up in Williamsville, NY cleaned up by SERVPRO of Amherst/Clarence

We Answer the Phone Ready to Help
Call Today - 716-639-8687

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of AMHERST CLARENCE has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?


SERVPRO of AMHERST - CLARENCE specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Mold Remediation and Mold Removal

2/19/2018 (Permalink)

Mold discovered in the attic from a leaky roof.

Mold is found under the fungi classification.  It can be a soft green, pink, black or at times a gray growth which develops on objects or old food left out for a lengthy period in warm, wet air.  It can be found in outdoor and indoor.  It is important for the indoor humidity to be kept below 45%. Floods and high humidity levels often lead to microbial growth and fungus. The most efficient method of controlling microbial growth is by moderation temperature. During a floor mold can start to form in 72 hours in perfect conditions.  When the temperature is lowered, the rate of microbial growth decreases rapidly.  Molds are usually accompanied by a musty odor which can lead to health issues in certain individuals.  These colonies are responsible for the production of irritants and allergens that affect the health of people. 

An environmental hygienist can determine what treatment can be used for mold remediation.  They will test all affected areas by taking samples of air and swab surfaces.  They design a specific protocol for SERVPRO to follow. SERVPRO utilizes air scrubbers to perform mold remediation under negative pressure, containment to isolate the affected areas, heap vacuuming and specialize cleaning and sealing.  Once the work is completed the environmental hygienist returns to perform post testing to ensure levels are within normal levels and your home is back to being safe.  Call SERVPRO of AMHERST/CLARENCE for your water damage and mold needs.

http://www.SERVPROamherstclarence.com for more information on mold remediation.

  For more information on mold remediation all us at 716-639-8687

Warning Storm Approaching ! SERVPRO is READY

2/19/2018 (Permalink)

Snow today......floods tomorrow. Buffalo weather!

Storms can come upon us without much warning. Yes, we watch the news, but bad weather is still unpredictable, so we need to take steps to keep our homes safe from storm damage.

An inspection of your home’s premises is a really good idea to conduct before inclement weather hits. A leaky roof or windows can cause big problems during extreme conditions such as a snow storm or heavy rains. Do all your exterior doors and windows fit correctly? When’s the last time you took a look at your roof to see how things are looking up there? These are all great questions to ask yourself.

Loose shutters and rain gutters can present a real problem in high winds, as can unstable large trees. It might be a good idea to trim back trees and bushes with large heavy branches that are not in good condition, so that windows and vehicles are not in danger of storm damage in windy conditions.

Take time to inspect areas around your home and street and remove debris or dirt that might obstruct the flow of water from a heavy rain. A clogged drainage ditch can cause a lot of damage by flooding your property during, or even after, a storm.

Your family is very precious to you. In the event of a storm, do you have a system in place that will help you to get information to everyone in case of a weather emergency? Most of us use our cell phones to communicate these days, but in the case of a bad storm, your cell phone service could be at risk. You might consider installing a good old-fashioned landline, just in case. If you or a family member gets stuck at work or out doing errands, families will worry, so it’s vital that lines of communication stay open.

The SERVPRO team of SERVPRO of AMHERST/CLARENCE has your back in the event of storm damage, fire damage, or mold issues. You can give us a call today at 716-639-8687or visit us on our website:


Soot ? Odor ? Fire ? You need SERVPRO

2/19/2018 (Permalink)

Electrical Fire

Fire damage to your home can be a traumatic experience for any homeowner.  Apart from the damage due to heat, fire can cause significant damage to your property and belongings due to smoke and soot.  The smoke particles can coat walls, ceilings, and almost any surface and cause permanent damage if not cleaned quickly and efficiently.

The particles in the smoke contain unburned carbon that can be very difficult to remove after a fire to your Williamsville home.  Not all soot particles are alike and it takes a multi-step process to eliminate them.  It is a job for the professionals who have years of training and expertise in fire damage restoration. 

We’re Fire and Water Damage Specialists

As fire and water restoration specialists, we have the training, experience and specialized equipment necessary to restore your home or business. We are committed to providing superior service while restoring your property back to pre-fire condition.

  • Fire & Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

Call SERVPRO of Amherst/Clarence 716-639-8687

Pigeon Feces Clean Up

9/25/2017 (Permalink)

Pigeon Feces Clean Up

SERVPRO of Amherst/Clarence responded to a unique cleaning situation where a chimney became the home to some pigeons in a commercial building. Pigeon droppings may pose a health hazard to the public and the feces removal needed to be taken care of immediately. Pigeons can carry diseases and parasites that can be transmitted to humans including histoplasmosis, cryptococcosis and psittacosis. SERVPRO of Amherst/Clarence understood their concern and put together a safe action plan for removal. A pigeon can produce 25 pounds of droppings a year and this chimney was filled. The SERVPRO professionals donned on their personal protective equipment and followed a strict protocol for removal. All areas were treated with an antimicrobial product to kill and disease. A 10-yard dumpster was filled with over 750 pounds of pigeon feces. SERVPRO of Amherst/Clarence has the training and expertise to help make it “Like it never even happened.” Have Questions? Call Today 716-639-8687

SERVPRO of Amherst/Clarence Responds to a Restaurant Fire

9/25/2017 (Permalink)

SERVPRO of Amherst saves the day. Breakfast is served!

No one wants to miss out on a delicious breakfast at their favorite restaurant but when fire breaks out, it’s important to know who to call for fast, efficient and professional service. It was 4:30 am when the prep cook started to fire up the fryers and the grills for their usual busy morning feeding their customers. When the fire department arrived, the restaurant owner knew it was their time being served. The fire department quickly put out the flames and referred SERVPRO of Amherst to assist with the next step of cleaning up the water and soot damaged. SERVPRO of Amherst got the call and quickly dispatched 2 crews to the site. The production manager quickly sprang into action setting up the crew to extract water from the floor and remove the water from the kitchen equipment. The adjuster arrived and told the customer he would most likely be closed for at least a week. Knowing the importance of customer service, the SERVPRO of Amherst/Clarence crews brought in a 3rd crew and worked late hours. The restaurant was opened and running in 2 days. We are open 24 hours a day to get your Amherst business back up and running. Call Today SERVPRO of Amherst/Clarence 716-639-8687

Water Damage: What to DO and What NOT to do.

9/25/2017 (Permalink)

Frozen Pipe Break Causes Water Damage to Amherst, NY home.

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A  Water Damage Emergency? Call 716-694-9949

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.
  • Crews are always available 24-7-365.  Our SERVPRO of Amherst/Clarence hereos are ready to help.  Call 694-9949.

Sewage Back-Up From Heavy Rains

9/14/2017 (Permalink)

A basement contaminated with sewage when heavy rains caused the storm drain to back up.

SERVPRO of AMHERST/CLARENCE specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit AMHERST, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today SERVPRO of AMHERST/CLARENCE


Post Construction Cleaning

9/14/2017 (Permalink)

A photo of commercial kitchen used to educate students covered with drywall dust Post Construction Cleaning

Commercial Building Restoration Services

We are available 24 hours a day to get your Williamsville business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying.


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