Recent Why SERVPRO Posts

Another satisfied SERVPRO of Amherst / Clarence customer in Williamsville, NY

4/18/2022 (Permalink)

A photo of a great satisfaction A satisfied customer, makes us satisfied.

Quentin said, “The team was professional, helpful and courteous.”

This is our why! Why we do what we do at SERVPRO of Amherst / Clarence every day of our lives for 49 years. We are a family operated business; Team Sullivan and we just love what we do. At times things can be stressful micromanaging several jobs and at times we can receive sixty calls or more in one day after a rainstorm with flooded basements. Most customers understand as the storm makes the news. We do our best dispatching our crews, having them work late hours with weeks of no days off to help our customers. We develop a waiting list and reach out to the neighboring franchises to assist with the overflow of flooded basements. At times, a SERVPRO storm team will be dispatched from another state to help with local jobs.

SERVPRO of Amherst / Clarence since 1972 has out lasted all competitors in Western New York with family trust.

SERVPRO Certified Clean

4/18/2022 (Permalink)

A photo of a questions asking what is SERVPROs certified cleaned? Since the beginning of the pandemic, SERVPRO has been on the front lines bravely cleaning homes and businesses affected with Covid 19.

When you see a SERVPRO Certified Clean shield in a business’s window, you can be sure it has been cleaned using the processes and procedures used by SERVPRO for biohazard remediation for more than 49 years.

As our lives changed with the pandemic it is important for employers to stay and feel safe in their place of work. SERVPRO knows that we all have a new sense of what it means to be clean, and that is why we have the Certified: SERVPRO Cleaned program. You can be sure it is a clean environment once SERVPRO uses our defensive and proactive pathogen cleaning janitorial practices.

SERVPRO of Amherst / Clarence is dedicated to spreading confidence in communities across the country. Chose SERVPRO for your viral pathogen cleaning, you can trust us to bring a higher standard of clean to your local business.

SERVPRO of Amherst / Clarence Autism Awareness and Acceptance

4/14/2022 (Permalink)

A photo of the owners daughter who has autism and is standing next to a SERVPRO van Ashley Sullivan, who has autism is admiring a SERVPRO truck. Ashley is the owners daughter. She calls the vans, Big Face Orange :)

SERVPRO® is often recognized as the top leader in disaster restoration services but. SERVPRO® of Amherst/Clarence and all SERVPRO® locations are locally owned and operated. As a local business, we enjoy being involved in our community supporting many charities. We have a strong passion for autism awareness. We love engaging in community events, and of course, working with other business owners in our area when called upon to help causes.

Always during the month of April and all year long, we support autism awareness and acceptance. We donate to several charities in support of services for those in need.

  • Autism Rates: In 2021, the CDC reported that approximately 1 in 44 children in the U.S. is diagnosed with an autism spectrum disorder (ASD), according to 2018 data.
    • 1 in 27 boys identified with autism
    • 1 in 116 girls identified with autism

SERVPRO® of Amherst / Clarence always giving back to the community.

We are family operated and have been in the business for 49 years!

Our Goal Is To Make It, "Like it never even happened." ®

4/11/2022 (Permalink)

A photo of a hardwood floor system State of the art equipment is essential for a remediation company to have. SERVPRO performing hardwood floor drying.

A pipe can break or leak at any time and in any room. Most people associate pipe breaks with frigid cold temperatures. It does not have to be winter. We all have several pipes in our homes that can burst at any time. SERVPRO of Amherst / Clarence recently responded to a toilet supply line that broke at the connection. Our customer left for work and came home to a mess. The water ran for at least 6 hours and affected seven rooms. Luckily, it was on the first floor as the second floor would have been much worse. SERVPRO of Amherst / Clarence was referred by her insurance agent. Our crews were about to go home for the day when the call came it. They immediately loaded up their vans with mitigation equipment, tools and heading to the job site. The customer greeting them and was so upset. It was devastating to her. The crews reassured her they would deep extract the water from type carpet and padding, block up the furniture to prevent water from damaging the legs, release water from the ventilation system as it ran through the ducts and set up drying equipment. After 4 days, everything was dry, carpet was cleaned, and everything was saved besides some content that was on the floor. SERVPRO of Amherst / Clarence: Our goal is to help make it... "Like it never even happened." ®

The Importance of the IICRC

3/10/2021 (Permalink)

A photo showing the the SERVPRO logo and the IICRC company logo. Credentials are important when choosing a restoration company.

The Importance of the IICRC

What is the IICRC? “The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. Since starting in 1972, the IICRC has evolved into a global organization with more than 60,000 active Certified Technicians and more than 6,000 Certified Firms around the world.”

The IICRC establishes guidelines on the proper way to approach a loss situation. It sets standards and certificates for cleaning, water damage, fire/soot cleaning, mold remediation, odor removal, carpet cleaning, trauma/biohazard situations and more. Not only our technicians are certified but SERVPRO is an IICRC certified firm.

SERVPRO of Amherst Clarence is a leading provider of restoration services. The IICRC guidelines assure you receive the best restoration service in the industry when you call us at 716-639-8687. Family operated for 47 years in Western New York.

Flooding tips for your basement

7/2/2020 (Permalink)

sump pump in the floor of a cement basement Having a sump pump properly maintained can save you a big expense in the long run.

Sometimes in bad weather conditions it can cause your basement to flood. If this happens here are some probable causes for the flooding.

  • Surface inflow, or overland flooding. During periods of heavy rain or stormy weather, surface water may gather up  around the house, or accumulate on hard surfaces such as driveways or roads adjacent to a home. During extreme weather conditions, this water can flow into your home.  Being in Close proximity to a natural stream or road-side ditch can also present a risk. Proper grading on your property will reduce the risk of surface water getting into your home.
  • Foundation drainage issuesHomes usually have some form of a drainage system built around them. This helps promote the movement of water away from the basement and helps keep your foundation from leaking. However if there are cracked in your foundation it can cause major leaking and basement issues such as mold.
  • If your basement is equipped with a sump pump it can mean that the foundation drainage system of your home requires some assistance to keep up with the groundwater around it. Sump pumps, when working properly and properly maintained, can safely pump excess water above the foundation and away from your home. Ideally, this water should be routed to the lawn or storm sewer. If the pumps cannot keep up, or fails to operate (perhaps due to a power failure, or malfunction), the groundwater level around the foundation can rise to the point that it fills up and pours out onto the basement floor.

Grill safety tips.

7/1/2020 (Permalink)

grill in the backyard with food cooking on it Outdoor grills can be very dangerous. Please maintain grill safety at all times this summer.

The summer is finally here and with the world facing a pandemic, more and more people are staying home. That means more cookouts and backyard get-togethers. Here are some helpful safety tips when grilling outside.

First always keep your gas grill away from anything flammable. Propane tanks can leak risking fire . one way to check for leaks is to make a solution of half water and half dish soap. pout over nozzle and if it starts to bubble you may have a possible leak.

Second, always keep your grill clean. A dirty grill risks grease fires, as well as risk of burning yourself on old food stuck to the grill.

Third, keep grille at least 10 feet away from all structures, including houses gazebos, swings, chairs tables, etc. these are just a couple things to keep in mind while grilling outside. If for any reason you do experience any issue that result in fire damage, please give us a call. We can make it "Like it never even happened."

Firework time is here!

6/23/2020 (Permalink)

fireworks going off in the sky Be safe this year with your festivities. I know its hard seeing as we were all in quarantine, but please be responsible.

As the summer begins and people are re entering the world again after the pandemic, we have to keep in mind to still stay safe. Now that firework time is here , there are a few tips to stay safe.

1st tip to keep you and your family safe is always follow the rules and regulations when it comes to letting off fireworks. Keep them a safe distance from family, animals and flammable items. Having a firework catch something on fire will definitely ruin the fun. Always keep a fire extinguisher near by or water to put out any lingering flames. Some pets are afraid of fireworks so keep them at a safe distance as well so not to scare or alarm them. We should all be safe and courteous to our friends and neighbors as well and keep the fireworks to a decent time. If you follow these simple helpful hints you will have a great summer and a safe one too.

Certified: SERVPRO Cleaned Program available

6/19/2020 (Permalink)

Certified: SERVPRO Cleaned sign to hang in your business This is the sign you can proudly hang in your establishment once it has been Certified: SERVPRO Cleaned.

Here are SERVPRO we have heightened the standard of clean. We are here to help businesses reopen and be able to serve the community again. Certified: SERVPRO Cleaned is a defensive cleaning program that SERVPRO offers to local businesses and commercial locations to address their COVID-19 pandemic cleaning issues. When you choose to be Certified: SERVPRO Cleaned, you, your employees and your customers can rest easy knowing you've chosen a higher standard of cleaning.

Here at SERVPRO your safety and sanity are our number 1 priority. We are here to set you at ease and make the transition to re opening a smooth one. We here at SERVPRO can specify the cleaning to your businesses specific needs and demands. From small local businesses to big corporations SERVPRO is here to get you Certified Cleaned. With 3 locations here in Western New York we are always here to help. Just give us a call (716) 639-8687

Summer is finally here

6/17/2020 (Permalink)

a heart with the community inside We as a community must stick together.

Here at SERVPRO of Amherst/Clarence we pride ourselves with being part of our community. Being locally and family owned and operated for over 47 years we have roots here in our community. Our children attend schools here, we bowl in the area and attend the local fairs and festivals (if we have any this year). We are always here to help our community, whether it be a flooded basement, dirty air ducts or just a general cleaning of your home, we here at SERVPRO do it all. We have been in the same location over 40 years and are always here if you need us. So if you have and restoration needs due to water or fire damage give us here at SERVPRO a call. Our prompt and friendly staff are here and waiting to help you. So give us a call at 716-639-8687 and we'll make it "Like it never even happened."

SERVPRO is Here to Help during this time of need

3/19/2020 (Permalink)

Call Today for a Proactive Cleaning If your home or business needs deep cleaning services, call the experts today – SERVPRO of Amherst/Clarence- 716-639-8687

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

When you have an emergency, call SERVPRO of Amherst-Clarence

6/15/2019 (Permalink)

We are here to assist in your time of need 24 hours a day and 7 days a week. You can call at 11pm on a Friday night, your call will be answered by one of our trained managers.  SERVPRO of Amherst-Clarence understands that when your business or home has water coming through your ceiling, sewage backed up from your toilet or water coming through your light fixtures you can not wait tile Monday for emergency services. 

If your home or office is affected by disasters like water damage or fire, SERVPRO of Amherst-Clarence is ready to help you start the mitigation process and dry out your structure. Our teams of trained production techs are ready to walk through the process with you!

Why rely on SERVPRO of Amherst-Clarence?

6/15/2019 (Permalink)

Home/business owners rely on SERVPRO to restore damaged property for tons of reasons. Here are just a few below.

 1. We Respond Promptly 
You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. Meaning that you will always to speak to someone who is able to dispatch crews to assist you. We’re faster to any size disaster.

 2. SERVPRO is Trained & Qualified
Our crew members have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Along with the best training, SERVPRO of Amherst-Clarence have certifications through IICRC such as WRT, AMRT, FSRT, CCT and more.

 3. We Understand

SERVPRO of Amherst-Clarence understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keep the cost down, remediate the damage and make your home or business look and feel “Like it never even happened”

 4. Restore vs Replace Philosophy 

To someone who is untrained and experienced when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allows us to save a lot more than replacing. The benefit of restoring is being cost effective, save time and it gives the customer a peace of mind.

SERVPRO of Amherst-Clarence is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or you are notified by your building's security system  that your fire alarm is going off and your warehouse is full of smoke when you call us you will be speaking to a decision maker who is able to dispatch a crew and help you make it “Like it never even happened.”

SERVPRO of Amherst-Clarence ALWAYS here!

6/15/2019 (Permalink)

Why SERVPRO of Amherst-Clarence?

Why choose SERVPRO of Amherst-Clarence over the local competition? SERVPRO is the leading restoration company in the United States & Canada, specializing in water & fire mitigation and mold remediation. SERVPRO of Amherst-Clarence offers biohazard & crime scene cleanup, along with cleaning services for air ducts & HVAC, vandalism, carpet, upholstery, & contents. SERVPRO of Amherst-Clarence is the only local franchise that handles asbestos claims. There are currently over 1,700 franchise locations throughout the United States and Canada.

SERVPRO is nationally known for making both commercial and residential emergency losses “Like it never even happened.” Here at SERVPRO of Amherst-Clarence, we have highly trained & certified project managers, technicians & office staff, who work together to make your remediation process flow as effortlessly as possible. Everyone in our office is personally involved in each job- from fielding calls & going out to job sites, to providing timely estimates, and answering customers questions & concerns. Even our marketers at SERVPRO of Amherst-Clarence are IICRC water certified. And our entire staff participates in our 24 hour on-call rotation, working around the clock for our customers.

Our number one priority at SERVPRO of Amherst-Clarence is customer service & satisfaction. We take pride in our work and promise we will do the best job possible from start to completion to make your loss feel “Like it never even happened.”


6/14/2019 (Permalink)

Why Choose us?

Why choose SERVPRO of Amherst-Clarence over the local competition?

SERVPRO is the leading restoration company in the United States & Canada, specializing in water & fire mitigation and mold remediation. SERVPRO of Amherst Clarence offers biohazard & crime scene cleanup, along with cleaning services for air ducts & HVAC, vandalism, carpet, upholstery, & contents. 

SERVPRO is nationally known for making both commercial and residential emergency losses “Like it never even happened.” Here at SERVPRO of Amherst-Clarence, we have highly trained & certified project managers, technicians & office staff, who work together to make your remediation process flow as effortlessly as possible. Everyone in our office is personally involved in each job- from fielding calls & going out to job sites, to providing timely estimates, and answering customers questions & concerns. 

Our number one priority at SERVPRO of Amherst-Clarence is customer service & satisfaction. We take pride in our work and promise we will do the best job possible from start to completion to make your loss feel “Like it never even happened.”

Spring Weather Tips

6/14/2019 (Permalink)

While spring brings the promise of warm weather and longer days, it also brings a variety of conditions that can include heavy rains and severe weather, which can increase your flood risk. Take action to protect yourself, your family, and your business—before a weather event occurs and it’s too late.

April marks the start of the rainy season. Spring storms can bring several inches of rain in only a matter of hours or there can be consistent rainfall for days. These heavy rains can lead to severe flooding by over-saturating the ground, overfilling storm drains, or rivers spilling over their banks.

As one of the most common hazards in the United States, it’s important we prepare for the potential disaster that flooding can cause. Even if you feel you live in a community with a low risk of flooding, remember that anywhere it rains, it can flood. Just because you haven’t experienced a flood in the past, doesn’t mean you won’t in the future.

In order help prepare you for the possibility of a flood, we offer you these tips:

  • Build an emergency kit and make a family communications plan
  • Avoid building in a floodplain unless you elevate and reinforce your home
  • Elevate the furnace, water heater and electric panel in your home if you live in an area that has a high flood risk
  • Install check-valves to prevent flood water from backing up into the drains of your home
  • Seal basement walls and floor with waterproofing compounds to prevent seepage through cracks
  • Always keep your gutters and downspouts clean to allow water to flow freely
  • Prepare a flood evacuation plan
  • Know how to safely shut-off utilities
  • Keep insurance and vital records in a water-proof box
  • Have a portable radio to listen for important current information

When your home sustains water damage from flooding, you should call SERVPRO of Amherst-Clarence  immediately. Our professionals have the expertise to prevent or mitigate the devastating effects that water damage can have.

SERVPRO of Amherst-Clarence has the equipment and experience necessary to handle the most challenging water damage and removal situations and we are available around-the-clock.  We’ll return your home back to normal, "Like it never even happened."

SERVPRO is here in your time of need

6/14/2019 (Permalink)

Across North America, SERVPRO franchises are gearing up for 2019 to serve you as a leader in the cleaning and restoration industry. Are you READY for what the year may bring your way? While we only hope to see good things come about in a new year, it is always a good idea to plan ahead for the not-so-good things—like fire or water damage— that is always an unexpected and unwelcome disaster.

We are here to help make it “Like it never even happened.” if one of those disasters comes your way. With over 1,700 independently owned and operated franchises, you can trust the team in green to get your property— and life—back to normal. We’re only a call away!

Faster to any size disaster. This is not just another tag line for SERVPRO—it is a commitment to be there when you need us most.

Whether you are a small business or home owner facing minor fire or water damage, or a property manager dealing with a widespread disaster, SERVPRO of Amherst-Clarence has the resources needed to respond quickly and efficiently. The sooner help arrives, the sooner restoration begins and the sooner you can resume business as usual.

SERVPRO of Amherst-Clarence is just the tip of the iceberg. Should a major disaster such as a flood or wildfire occur, SERVPRO’s Disaster Recovery Team is always poised and ready to go where they are needed.

If a fire, water or mold damage strikes, no matter the size, call us. Backed by a system of more than 1,700 franchises strong, we’ll help make your property disaster “Like it never even happened.”

Call? Why SERVPRO?

6/14/2019 (Permalink)


Imagine, you come home from work, running errands or even from vacation, only to find your basement is flooded! Your initial response may be to try and fix the issue yourself, but before you do, check our “Three types of contaminated water” article. If you have grey or black water, it is highly recommended you contact a professional ASAP, and remember, clean water can turn into grey water in less then 24 hours.

So, do you call your general contractor or a disaster restoration company? There are a few important differences between contractors and professional Water Restoration Companies. As a professional Restoration Company, we try to restore, rather than replace, whenever possible.

Most contractors are not certified in drying and cleaning water damage to industry standards, so they tend to replace everything that is affected. This will often will include all flooring, walls, cabinets and even furniture. SERVPRO technicians are certified in drying and cleaning water damage to industry standards. We will not remove materials unless it is necessary. The average time to dry is 3 days, this prevents further interruption to your daily life and saves you money. We try to mitigate the water damage and restore when possible. Restoring your home is more cost efficient than replacing materials in your home.

Call SERVPRO of Amherst-Clarence! We are available 24/7 for emergency water losses!